Consumer Behavior
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NYT "Penetrating the Mind by Metaphor" - Summary - -Mr. Zaltman considers that focus groups and questionnaires are usually a waste of time, and 60 to 80% of products using these techniques fail. He is the creator of ZMET, the Zaltman Metaphor Elicitation Technique. Mr. Zaltman argues that consumers can't tell you what they think because they don't know. Their most profound thoughts, the ones that account for their behavior in the marketplace, are unconscious. Not only that, he insists, those...
Consumer Behavior - -Searching for, purchasing, using, evaluating, and disposing of products and services that they expect with satisfy their needs. -Personal Consumer - -buys goods and services for his or her own use, for the use of the household, or as a gift for a friend; the "end user"; -Organizational Consumer - -Includes business, government agencies, and institutions which must buy products, equipment, and services in order to run their organizations. -Production Orientation - ...