NRF Customer Service Exam Bundle

A good reason for creating an opening for discussion is to: - Answer- D.Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? - Answer- B.You finally located an item the customer asked for a while back Customer follow-up is always ...

Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system - Answer- • Can help you provide more personalized service to...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer- Get to know what the customer wants Which of the following are appropria...

active listening - Answer- the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words Add-on services - Answer- available services for specific product purchases that customers can opt for (Payment options, product modifications, or oth...

A good reason for creating an opening for discussion is to: - Answer- Get to know what the customer wants Which is an appropriate reasons for following up with a customer? - Answer- You finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, n...

When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both...

Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above - Answer- All of the above If the customer isn't shopping alone, you can include the rest of the party by: • Showing some kind of service to others in the party, suc...

Brick- and-mortar - Answer- The presence of a physical storefront and face-to-face customer experience. Closeout stores - Answer- Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the the manufacturer's price Commercial cue - Answer- Advertising...

Brick-and-mortar - Answer- The presence of a physical storefront and face-to-face customer experiences. Closeout stores - Answer- Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturers' price. Ex: Marshalls, Ross Commercial cue - An...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer- Get to know what the customer wants Which of the following are appropria...

Benefits - Answer- Advantages or rewards of product features Closed Ended Question - Answer- Questions that evoke one-word answers May I help you? NO Closed ended questions begin with: Do? Will? Can? Customer Service - Answer- The acting of taking care of the customer's needs by provi...