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Learning Aim A for Unit 14 (Investigating Customer Service)
Learning Aim A for Unit 14 (P1, P2, M1, D1) Distinction standard 2017/18 Course
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P2
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P2 for UNIT 14 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. Distinction standard
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P1
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P1 for UNIT 14 Describe the different approaches to customer service delivery in contrasting businesses. Distinction standard
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M1
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M1 for UNIT 14 Analyse how legislation and regulation impacts on customer service provision in a selected business Distinction standard
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D1
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D1 for UNIT 14 Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. Distinction standard
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Add to cartD1 for UNIT 14 Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. Distinction standard
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