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[Show more]What is an emd Emergency Medical Dispatcher 
What is an ALS unit? Advanced life support 
What is an BLS unit? Basic life support 
Is pre-arrival instructions mandatory or optional Optional, if they say no then you don't give 
them it 
What is one of the most vital location information points? Phone...
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Add to cartWhat is an emd Emergency Medical Dispatcher 
What is an ALS unit? Advanced life support 
What is an BLS unit? Basic life support 
Is pre-arrival instructions mandatory or optional Optional, if they say no then you don't give 
them it 
What is one of the most vital location information points? Phone...
BlS Hot/BLS Cold A resource with basic life support capability dispatched and told to 
respond in an emergency response mode 
full response When "everything rolls" using the emergency response move 
ALS Hot A resource with advanced life support capability dispatched and total respond in an 
emerge...
Preview 2 out of 12 pages
Add to cartBlS Hot/BLS Cold A resource with basic life support capability dispatched and told to 
respond in an emergency response mode 
full response When "everything rolls" using the emergency response move 
ALS Hot A resource with advanced life support capability dispatched and total respond in an 
emerge...
Which links in the patient care chain of survival can you have an influence on as a EMD? 
All of the links : 
1. Immediate recognition of cardiac arrest and activation of the emergency response team. 
2. Early cardiopulmonary resuscitation (CPR) 
3. Rapid Defibrillation 
tive advanced cardiovascular...
Preview 2 out of 8 pages
Add to cartWhich links in the patient care chain of survival can you have an influence on as a EMD? 
All of the links : 
1. Immediate recognition of cardiac arrest and activation of the emergency response team. 
2. Early cardiopulmonary resuscitation (CPR) 
3. Rapid Defibrillation 
tive advanced cardiovascular...
Common Misconceptions About EMDs 1. Callers are too upset to provide accurate and 
useful responses to the EMD 
2. Callers would not be able to provide the EMD with required information that is necessary to 
effectively dispatch emergency medical resources 
3. The medical expertise required for effe...
Preview 3 out of 25 pages
Add to cartCommon Misconceptions About EMDs 1. Callers are too upset to provide accurate and 
useful responses to the EMD 
2. Callers would not be able to provide the EMD with required information that is necessary to 
effectively dispatch emergency medical resources 
3. The medical expertise required for effe...
EMD involves the combination of telecommunications skills and medical knowledge 
The APCO EMD Course is based on the NHTSA Emergency Medical Dispatch National 
Standard Curriculum 
Prior to EMD, APCO requires all students to successfully complete APCO Public Safety 
Telecommunicator 1 
The EMD is th...
Preview 2 out of 12 pages
Add to cartEMD involves the combination of telecommunications skills and medical knowledge 
The APCO EMD Course is based on the NHTSA Emergency Medical Dispatch National 
Standard Curriculum 
Prior to EMD, APCO requires all students to successfully complete APCO Public Safety 
Telecommunicator 1 
The EMD is th...
7 body systems Nervous 
Circulatory 
Respiratory 
Musculoskeletal 
Digestive 
Genito-Urinary 
Skin 
3 types of calls Medical 
Traumatic 
Time/life critical 
3 types of cards All callers interrogation 
Chief complaint cards 
Scripted medical cards
Preview 2 out of 7 pages
Add to cart7 body systems Nervous 
Circulatory 
Respiratory 
Musculoskeletal 
Digestive 
Genito-Urinary 
Skin 
3 types of calls Medical 
Traumatic 
Time/life critical 
3 types of cards All callers interrogation 
Chief complaint cards 
Scripted medical cards
1x sold
Vomiting, abdominal pain, and dizziness Abdominal Pain 
Bitten by a snake Allergies / Envenomations 
Run over by a bull Animal Bites 
Fell from being hit in the back of the head with a bat Assault / Sexual Assault 
Caller was involved in a vehicle accident two days ago and is now experiencing severe...
Preview 2 out of 5 pages
Add to cartVomiting, abdominal pain, and dizziness Abdominal Pain 
Bitten by a snake Allergies / Envenomations 
Run over by a bull Animal Bites 
Fell from being hit in the back of the head with a bat Assault / Sexual Assault 
Caller was involved in a vehicle accident two days ago and is now experiencing severe...
EMD Protocol 1 Abdominal Pain 
EMD Protocol 2 Allergies/Envenomations 
EMD Protocol 3 Animal Bites / Attacks 
EMD Protocol 4 Assault/Sexual 
EMD Protocol 5 Back Pain (Non-Trauma/Recent) 
EMD Protocol 6 Breathing Problems
Preview 2 out of 5 pages
Add to cartEMD Protocol 1 Abdominal Pain 
EMD Protocol 2 Allergies/Envenomations 
EMD Protocol 3 Animal Bites / Attacks 
EMD Protocol 4 Assault/Sexual 
EMD Protocol 5 Back Pain (Non-Trauma/Recent) 
EMD Protocol 6 Breathing Problems
When using Protocol 22, which of the following body parts is considered PERIPHERAL? 
A. abdomen 
B. upper leg 
C. hand 
D. head C. hand 
Which of the following is the best definition for "repetitive persistence"? 
A. A calming technique in which the calltaker repeats a phrase verbatim using a firm...
Preview 2 out of 9 pages
Add to cartWhen using Protocol 22, which of the following body parts is considered PERIPHERAL? 
A. abdomen 
B. upper leg 
C. hand 
D. head C. hand 
Which of the following is the best definition for "repetitive persistence"? 
A. A calming technique in which the calltaker repeats a phrase verbatim using a firm...
all actual response assignments and emergency modes are: 
A. dictated by the IAEMD council of standards 
B. listed on the MPDS response grid 
C. predetermined by the local medical control and EMS Administration 
D. determined by individual EMDs based on the specific needs of each case C. 
predetermi...
Preview 2 out of 9 pages
Add to cartall actual response assignments and emergency modes are: 
A. dictated by the IAEMD council of standards 
B. listed on the MPDS response grid 
C. predetermined by the local medical control and EMS Administration 
D. determined by individual EMDs based on the specific needs of each case C. 
predetermi...
The ¥ symbol in the "Go To" column of a Chief Complaint Protocol directs you to?Send and 
go to PDIs (post dispatch instructions) 
When using Protocol 22 (Inaccessible Incident/Other Entrapment), which of the following body 
parts is considered peripheral? 
Abdomen, hand, upper leg, or headHand 
...
Preview 2 out of 10 pages
Add to cartThe ¥ symbol in the "Go To" column of a Chief Complaint Protocol directs you to?Send and 
go to PDIs (post dispatch instructions) 
When using Protocol 22 (Inaccessible Incident/Other Entrapment), which of the following body 
parts is considered peripheral? 
Abdomen, hand, upper leg, or headHand 
...
Emergency Medical Dispatch (EMD) combination of telecommunications skills and medical 
knowledge 
Determine Nature of Call without diagnosing the medical problem or condition 
Successful E.M.D should be clear, concise and use accurate speech 
Law Enforcement Police officers are also part of many E.M...
Preview 2 out of 11 pages
Add to cartEmergency Medical Dispatch (EMD) combination of telecommunications skills and medical 
knowledge 
Determine Nature of Call without diagnosing the medical problem or condition 
Successful E.M.D should be clear, concise and use accurate speech 
Law Enforcement Police officers are also part of many E.M...
Emergency Medical Dispatch (EMD) involves the combination of what two things? 
Telecommunications skills and medical knowledge 
The APCO Institute EMD Course is based on information from what two sources? National 
Highway Traffic Safety Administration's EMD: National Standard Curriculum 
& ASTM In...
Preview 3 out of 17 pages
Add to cartEmergency Medical Dispatch (EMD) involves the combination of what two things? 
Telecommunications skills and medical knowledge 
The APCO Institute EMD Course is based on information from what two sources? National 
Highway Traffic Safety Administration's EMD: National Standard Curriculum 
& ASTM In...
Quality •a distinguishing attribute 
•essential character/ nature 
•a high level of value or excellence 
Quality assurance (QA) Process of measuring & evaluating various aspects of performance 
against accepted standards 
Quality improvement (QI) Total system approach to continuously improving...
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Add to cartQuality •a distinguishing attribute 
•essential character/ nature 
•a high level of value or excellence 
Quality assurance (QA) Process of measuring & evaluating various aspects of performance 
against accepted standards 
Quality improvement (QI) Total system approach to continuously improving...
1. What does the acronym TDD stand for? Telecommunications Device for the Deaf 
2. When faced with an ethical dilemma in the communication center, the ETC should first: 
Follow the 3Ps: Protocol, Procedure, and Policy 
3. A procedure that has been highly defined, structured, and placed into a refere...
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Add to cart1. What does the acronym TDD stand for? Telecommunications Device for the Deaf 
2. When faced with an ethical dilemma in the communication center, the ETC should first: 
Follow the 3Ps: Protocol, Procedure, and Policy 
3. A procedure that has been highly defined, structured, and placed into a refere...
A second-party caller reports that a 45-year-old female has been bitten by a snake. Key 
Questioning finds: 
snake is now dead 
patient is alert 
no difficulty breathing or swallowing 
What is the most appropriate Determinant Code? 2-D-4 
An effective quality improvement program includes case review...
Preview 2 out of 11 pages
Add to cartA second-party caller reports that a 45-year-old female has been bitten by a snake. Key 
Questioning finds: 
snake is now dead 
patient is alert 
no difficulty breathing or swallowing 
What is the most appropriate Determinant Code? 2-D-4 
An effective quality improvement program includes case review...
You receive a flash flood warning on your phone during the monsoon season. The report states 
that the flood is expected to interact with human settlements but is unlikely to cause 
widespread destruction. A threatening situation that requires immediate response, such as this 
one, can be described ...
Preview 2 out of 7 pages
Add to cartYou receive a flash flood warning on your phone during the monsoon season. The report states 
that the flood is expected to interact with human settlements but is unlikely to cause 
widespread destruction. A threatening situation that requires immediate response, such as this 
one, can be described ...
An elderly male is complaining of lower stomach pain: Protocol 1 
A young female with known peanut allergy has eaten peanut butter and is going into 
anaphylactic shock and can't breathe: Protocol 2 
An elderly female was attacked by a pit bull and is bleeding: Protocol 3 
A male was assaulted in a...
Preview 1 out of 4 pages
Add to cartAn elderly male is complaining of lower stomach pain: Protocol 1 
A young female with known peanut allergy has eaten peanut butter and is going into 
anaphylactic shock and can't breathe: Protocol 2 
An elderly female was attacked by a pit bull and is bleeding: Protocol 3 
A male was assaulted in a...
What are misconceptions about EMD? Callers are too upset to provide accurate and useful 
responses to the EMD 
Callers would not be able to provide the EMD with required information that is necessary to 
effectively dispatch emergency medical resources. 
The medical expertise required for effective ...
Preview 2 out of 10 pages
Add to cartWhat are misconceptions about EMD? Callers are too upset to provide accurate and useful 
responses to the EMD 
Callers would not be able to provide the EMD with required information that is necessary to 
effectively dispatch emergency medical resources. 
The medical expertise required for effective ...
The Academy does not consider aspirin to be a blood thinner in response to Key Question 5 on 
Protocol 21: "Does s/he have a bleeding disorder or is s/he on blood thinners?" 
A.) True 
B.) False A.) True 
Both ECHO- and DELTA-level Determinant Codes imply potentially critical, time-sensitive 
situ...
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Add to cartThe Academy does not consider aspirin to be a blood thinner in response to Key Question 5 on 
Protocol 21: "Does s/he have a bleeding disorder or is s/he on blood thinners?" 
A.) True 
B.) False A.) True 
Both ECHO- and DELTA-level Determinant Codes imply potentially critical, time-sensitive 
situ...
01 Abdominal Pain/Problems 
02 Allergies (Reations) /Envenomations (Stings,Bites) 
03 Animal Bites/Attacks 
04 Assault/Sexual Assault 
05 Back Pain (non-traumatic/non-recent) 
*06 *Breathing Problems 
07 Burns(Scalds) / Explosion (Blast) 
08 Carbon Monoxide / Inhalation / HAZMAT / CBRN 
09 Cardiac o...
Preview 1 out of 4 pages
Add to cart01 Abdominal Pain/Problems 
02 Allergies (Reations) /Envenomations (Stings,Bites) 
03 Animal Bites/Attacks 
04 Assault/Sexual Assault 
05 Back Pain (non-traumatic/non-recent) 
*06 *Breathing Problems 
07 Burns(Scalds) / Explosion (Blast) 
08 Carbon Monoxide / Inhalation / HAZMAT / CBRN 
09 Cardiac o...
A ____ _____ ______ Was successfully master this body skills and knowledge in order to be 
effective in serving the publics emergency medical needs as part of the local emergency 
medical services system Emergency Medical Dispatcher 
In addition to the public safety telecommunicate a requirement all...
Preview 2 out of 14 pages
Add to cartA ____ _____ ______ Was successfully master this body skills and knowledge in order to be 
effective in serving the publics emergency medical needs as part of the local emergency 
medical services system Emergency Medical Dispatcher 
In addition to the public safety telecommunicate a requirement all...
4 Commandments of EMD 1. Chief Complaint 
2. Patient's Age 
3. Status of Consciousness 
4. Status of Breathing 
1. First, do no harm. 
2. When in doubt, send them out. Always err in the direction of patient safety. 
3.Don't be in doubt so much- rely on the protocol. 
4. Comply with the protocol "...
Preview 2 out of 11 pages
Add to cart4 Commandments of EMD 1. Chief Complaint 
2. Patient's Age 
3. Status of Consciousness 
4. Status of Breathing 
1. First, do no harm. 
2. When in doubt, send them out. Always err in the direction of patient safety. 
3.Don't be in doubt so much- rely on the protocol. 
4. Comply with the protocol "...
What is a trauma? A physical injury or wound caused by an external force through accident 
or violence. 
What is non recent? More than 6 hours. 
What does periferal mean? Below the knees and elbows. 
What is a time life incident? A situation that causes immediate life threat to a patient. 
What is a...
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Add to cartWhat is a trauma? A physical injury or wound caused by an external force through accident 
or violence. 
What is non recent? More than 6 hours. 
What does periferal mean? Below the knees and elbows. 
What is a time life incident? A situation that causes immediate life threat to a patient. 
What is a...
All actual response assignments and emergency modes are - predetermined by local 
medical control and EMS administration 
Medical Professionals and communications experts from around the world contribute to the 
ongoing development of MPDS (TRUE OR FALSE) - True 
Which of the following best describe...
Preview 2 out of 6 pages
Add to cartAll actual response assignments and emergency modes are - predetermined by local 
medical control and EMS administration 
Medical Professionals and communications experts from around the world contribute to the 
ongoing development of MPDS (TRUE OR FALSE) - True 
Which of the following best describe...
0 CASE ENTRY PROTOCOL 
1 ABDOMINAL PAIN/PROBLEMS 
2 ALLERGIES (REACTIONS)/ENVENOMATIONS(STINGS, BITES) 
3 ANIMAL BITES/ATTACKS 
4 ASSAULT/SEXUAL ASSAULT 
5 BACK PAIN (NON-TRAUMATIC OR NON-RECENT TRAUMA) 
6 BREATHING PROBLEMS
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Add to cart0 CASE ENTRY PROTOCOL 
1 ABDOMINAL PAIN/PROBLEMS 
2 ALLERGIES (REACTIONS)/ENVENOMATIONS(STINGS, BITES) 
3 ANIMAL BITES/ATTACKS 
4 ASSAULT/SEXUAL ASSAULT 
5 BACK PAIN (NON-TRAUMATIC OR NON-RECENT TRAUMA) 
6 BREATHING PROBLEMS
human resources, medical direction and clinical care the EMS agenda for the future 
included 14 focus areas. which were part of the EMS agenda for the future 
rapid extraction which of the following is an example of a medical innovation developed 
during WW1 
funding for EMS system development what ...
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Add to carthuman resources, medical direction and clinical care the EMS agenda for the future 
included 14 focus areas. which were part of the EMS agenda for the future 
rapid extraction which of the following is an example of a medical innovation developed 
during WW1 
funding for EMS system development what ...
All actual response assignments and emergency modes are: 
A. Dictated by the IAEMD Council of Standards. 
B. Listed on the MPDS Response Grid. 
C. Predetermined by local Medical Control and EMS Administration 
D. Determined by individual EMDS based on the specific needs of each case. C. 
Predetermin...
Preview 2 out of 9 pages
Add to cartAll actual response assignments and emergency modes are: 
A. Dictated by the IAEMD Council of Standards. 
B. Listed on the MPDS Response Grid. 
C. Predetermined by local Medical Control and EMS Administration 
D. Determined by individual EMDS based on the specific needs of each case. C. 
Predetermin...
Use of the agonal breathing detector is not necessary when uncertain breathing or ineffective 
breathing is associated with unconsciousness TRUE 
the head tilt is the only recognized method of air way control in the dispatch enviorment 
TRUE 
most emergency callers are uncooperative or hysterical fa...
Preview 1 out of 2 pages
Add to cartUse of the agonal breathing detector is not necessary when uncertain breathing or ineffective 
breathing is associated with unconsciousness TRUE 
the head tilt is the only recognized method of air way control in the dispatch enviorment 
TRUE 
most emergency callers are uncooperative or hysterical fa...
BLS Hot basic life support capability, lights & sirens 
Full Response "everything rolls" using the emergency response mode - FD, EMS & PD 
respond 
ALS Hot advanced life support capability, lights & sirens 
BLS Cold basic life support capability, normal response mode 
Which of the following is con...
Preview 2 out of 9 pages
Add to cartBLS Hot basic life support capability, lights & sirens 
Full Response "everything rolls" using the emergency response mode - FD, EMS & PD 
respond 
ALS Hot advanced life support capability, lights & sirens 
BLS Cold basic life support capability, normal response mode 
Which of the following is con...
TRUE ANI/ALI INFORMATION SHOULD ALWAYS BE VERIFIED TO ENDURE ACCURACY. 
TRUE/FALSE 
TRUE WHEN CALLING FOR HELP, THE CALLER MAY HEAR MORE RING TONES THAN THE 
CALL TAKER. 
TRUE/FALSE 
RATE IN EFFECTIVE TELECOMMUNICATION, ________ IS MORE IMPORTANT THAN 
VOLUME. 
VOLUME IN EFFECTIVE TELECOMMUNICATION,...
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Add to cartTRUE ANI/ALI INFORMATION SHOULD ALWAYS BE VERIFIED TO ENDURE ACCURACY. 
TRUE/FALSE 
TRUE WHEN CALLING FOR HELP, THE CALLER MAY HEAR MORE RING TONES THAN THE 
CALL TAKER. 
TRUE/FALSE 
RATE IN EFFECTIVE TELECOMMUNICATION, ________ IS MORE IMPORTANT THAN 
VOLUME. 
VOLUME IN EFFECTIVE TELECOMMUNICATION,...
When using Protocol 22, which of the following body parts is considered PERIPHERAL? 
A. abdomen 
B. upper leg 
C. hand 
D. head C. hand 
Which of the following is the best definition for "repetitive persistence"? 
A. A calming technique in which the calltaker repeats a phrase verbatim using a firm...
Preview 1 out of 4 pages
Add to cartWhen using Protocol 22, which of the following body parts is considered PERIPHERAL? 
A. abdomen 
B. upper leg 
C. hand 
D. head C. hand 
Which of the following is the best definition for "repetitive persistence"? 
A. A calming technique in which the calltaker repeats a phrase verbatim using a firm...
Name 3 misconceptions about EMD All EMS calls must go "lights and sirens", callers are to 
upset to provide accurate ans useful info, medical advice cannot help patients and could be 
dangerous over the phone 
True or False-The EMD must determine the nature ans severity of the medical incident typ...
Preview 2 out of 12 pages
Add to cartName 3 misconceptions about EMD All EMS calls must go "lights and sirens", callers are to 
upset to provide accurate ans useful info, medical advice cannot help patients and could be 
dangerous over the phone 
True or False-The EMD must determine the nature ans severity of the medical incident typ...
1x sold
The 4 general functions of an EMD. 1 Receive and Process Telephone Calls 
2 Dispatch and Coordinate EMS Resources 
3. Provide Instructions to Callers and Information to Responders. 
4. Coordinate with other Public Safety Agencies. 
What are the 5 roles of the EMD? 1 Telephone Interrogation 
2 Triage...
Preview 2 out of 5 pages
Add to cartThe 4 general functions of an EMD. 1 Receive and Process Telephone Calls 
2 Dispatch and Coordinate EMS Resources 
3. Provide Instructions to Callers and Information to Responders. 
4. Coordinate with other Public Safety Agencies. 
What are the 5 roles of the EMD? 1 Telephone Interrogation 
2 Triage...
Misconception Callers are too upset to provide accurate and useful responses to the EMD 
EMD determine the nature and severity of the medical incident type 
Compassion ___ for others and the desire to help then are two of the most important 
characteristics of a good EMD 
A successful EMD effectivel...
Preview 2 out of 15 pages
Add to cartMisconception Callers are too upset to provide accurate and useful responses to the EMD 
EMD determine the nature and severity of the medical incident type 
Compassion ___ for others and the desire to help then are two of the most important 
characteristics of a good EMD 
A successful EMD effectivel...
Effective quality improvement is: A continuous process designed to improve human 
performance through measurement, feedback, and education 
To recertify as an IAED emergency dispatcher (one disapline), you must verify completion of at 
least ____ hours of approved CDE during the recertification proc...
Preview 2 out of 7 pages
Add to cartEffective quality improvement is: A continuous process designed to improve human 
performance through measurement, feedback, and education 
To recertify as an IAED emergency dispatcher (one disapline), you must verify completion of at 
least ____ hours of approved CDE during the recertification proc...
2x sold
the six links of the patient care chain of survival are: 1. recognition and response activation 
2. early CPR 
3. rapid defibrillation 
4. advanced resuscitation 
5. post cardiac arrest care 
6. recovery 
T or F: EMDS are trained medical professionals true 
a question with the pre-question qualifier...
Preview 2 out of 5 pages
Add to cartthe six links of the patient care chain of survival are: 1. recognition and response activation 
2. early CPR 
3. rapid defibrillation 
4. advanced resuscitation 
5. post cardiac arrest care 
6. recovery 
T or F: EMDS are trained medical professionals true 
a question with the pre-question qualifier...
All actual response assignments and emergency modes are: 
A. dictated by the IAEMD council of standards. 
B. listed on the MPDS response grid. 
C. predetermined by local medical control and EMS administration. 
D. Determined by individual EMD's based on the specific needs of each case. C. 
Predeter...
Preview 2 out of 8 pages
Add to cartAll actual response assignments and emergency modes are: 
A. dictated by the IAEMD council of standards. 
B. listed on the MPDS response grid. 
C. predetermined by local medical control and EMS administration. 
D. Determined by individual EMD's based on the specific needs of each case. C. 
Predeter...
The objective of EMD is _________, and NOT __________. - Understanding the role of EMD 
obtaining information through vital points questions and giving appropriate pre-arrival 
instructions. 
- Give training in the use of handling center equipment. 
What does EMD stand for? Emergency Medical Dispatc...
Preview 2 out of 13 pages
Add to cartThe objective of EMD is _________, and NOT __________. - Understanding the role of EMD 
obtaining information through vital points questions and giving appropriate pre-arrival 
instructions. 
- Give training in the use of handling center equipment. 
What does EMD stand for? Emergency Medical Dispatc...
AED automatic external defibrillator 
BLS basic life support 
ALS advanced life support 
EMS emergency medical services 
EMS-S emergency medical service system 
EMD Emergency Medical Dispatch
Preview 3 out of 16 pages
Add to cartAED automatic external defibrillator 
BLS basic life support 
ALS advanced life support 
EMS emergency medical services 
EMS-S emergency medical service system 
EMD Emergency Medical Dispatch
1. A successful EMD should: 
a. Be clear 
b. Be concise 
c. Use accurate speech 
d. All of the above 
e. None of the above d. All of the above 
2. Which of the following can be considered part of a local EMS System? 
a. Hospitals 
b. Air Ambulances 
c. Law Enforcement 
d. All of the above 
e. None o...
Preview 3 out of 20 pages
Add to cart1. A successful EMD should: 
a. Be clear 
b. Be concise 
c. Use accurate speech 
d. All of the above 
e. None of the above d. All of the above 
2. Which of the following can be considered part of a local EMS System? 
a. Hospitals 
b. Air Ambulances 
c. Law Enforcement 
d. All of the above 
e. None o...
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