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a marketing program that provides incentives to repeat customers who are loyal company brand shoppers - loyalty program after one negative experience, approximately what percentage of people say they will never do business with that company again? - 50% an interconnected system approaches for me...

a count of every piece of merchandise in the store - physical inventory a detailed list of vendor items requested by the store - purchase order A gigantic retail facility that carries an enormous range of products, from apparel to grocers to automotive supplies, all under one roof - Super centers...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Get to know what the customer wants A new customer comes into your department, but y...

____________ is a drawing or schematic diagram created to visually represent the store and the way the merchandise should be displayed on the sales floor. - Planogram ______________ describes using the manufacturer's suggested price as a pricing strategy used to prevent competitive pricing betwe...

(sometimes referred to as overhead) the expenditures retailers incur during the course of normal business operations, such as rent & staff salaries: - operating expenses a business or person that sells products and/or services to customers: - retailers A customer has $300 to spend on a gift and i...

____ are end of season merchandise that will not be in the manufacturers offerings going forward - close-out ____ offer an inconsistent assortment of brand name merchandise at a significant discount off the manufacturers suggested retail price - off price retailers A ___ identifies the target ma...

____ are customers who like a store so much that they actively share their positive experiences with friends and family - store advocates ____ form a part of the microenvironment that influences retail management decisions - competitors ____ refers to the way people live, how they spend their ti...

A good reason for creating an opening for discussion is to: - Get to know what the customer wants A new customer comes into your department, but you are helping another customer. You should: - Acknowledge the new customer's presence with eye contact and/or a brief comment that you'll be right w...

A cashier at the Pharmaid decides to buy a candy bar to eat during break. According to the personnel policy shown, how should the cashier pay for the candy? - Ask someone else to ring up the candy after the break begins A company purchases to resell three chairs at $15 on January 5th, five chairs...

7-11 is a convenience store that is characterized so because it - has limited variety and assortment of merchandise a retail strategy is made up of the retailers competitive advantage, the retail format and the - target market a retailer sells products and services to - the end user a retailer ...