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Which of the following tools should be used when a team is generating and prioritizing a list of options that include highly controversial issues? (A) Brainstorming (B) Affinity diagrams (C) Nominal group technique (D) 5 whys correct answers (C) Nominal group technique The primary factor ...

The average American company is at what sigma level? correct answers 4 What company used statistical tools to identify and eliminate variation? correct answers Motorola A statistical term that refers to the standard deviation process about it's mean. correct answers Sigma In a normally dis...

Deming's Fourteen Points correct answers 1. Create constancy of purpose for improving products and services. 2. Adopt the new philosophy. 3. Cease dependence on inspection to achieve quality. 4. End the practice of awarding business on price alone; instead, minimize total cost by working with a ...

Which of the following is a disadvantage of pre-control charts? a. They do not provide information on how to reduce variability in a process. b. They cannot determine if a product being produced is centered between the tolerances during initial operation setup. c. They are difficult to interpre...

External Suppliers correct answers Reduced costs in inspections may result from a quality organization's established partnership with EXTERNAL SUPPLIERS Must be (Kano model) correct answers Example: interest rates go down, the number of mortgage loans obtained goes up. Feigenbaum's 4 deadly ...

role of management correct answers to plan, carry out, monitor, and initiate action to maintain the appropriate focus and results, and ensure the viability of the organization Total Quality Management (TQM) correct answers look across the organization to see how you are doing; be more knowledgeab...

Quality as conformance to requirements correct answers Quality is keeping the promise made when an order is taken or a commitment is made. Quality means meeting the specifications. Quality means the product or service is free of deficiencies. Quality is how the recipient of the product or s...

7 Classic Quality Tools correct answers Scientific tools for analyzing, communicating and improving process performance. They add efficiency & accuracy to data & decisions. 1. Flowchart 2. Control Charts 3. Histograms 4. Scatter Diagrams 5. Check Sheets 6. Pareto Diagram 7. Cause & Effect D...

A correlation table yields results similar to those of a (A) check sheet (B) control chart (C) Pareto diagram (D) scatter diagram Correct Answer: D Which of the following is a typical obstacle to design review? (A) Customer requirements (B) Manufacturing requirements (C) Resis...