1. Understand effective communication.
2. Understand professional relationships in health and social care.
3. Understand legislation, policies, procedures and codes of practice relating to the management of information.
HSC M4: Communication in health and social care
Unit reference: L/508/3712
(1.1) Outline types of communication:
Verbal
Verbal communication is a type of oral communication which using language
clearly by individual to meet needs of service user. The tone of voices individual
use can have an impact on the person we are speaking with. For example,
using the friendly tone voice to people, it will help you to have good
understanding and good relationship with people around you.
Non-verbal
Non-verbal communication is an individual communicates without using
language. It is communication using body language, gestures, eye contact,
facial and any other way expression to convey information to other. For
example, facial expression is help to show your hidden emotion and is
important how you develop impressions of people around you.
Written
Written communication refers to the process of conveying a message through
the written symbols or also any message that exchanged between two or more
persons that make use of written words. Example of written communication
are email, form to record minor injuries to the children or letters sent out by
hospitals to inform patients of appointments.
, (1.2) Describe communication and language needs and preferences of individual and other.
Aid, adaptation, augmentative approaches
According to Sense (2019) ‘Alternative and Augmentative Communication (AAC) refers to
system devices that aid communication for an individual who find difficult or unable to
communicate with other people around them’.
Makaton
Makaton is designed to support the development of spoken language by using signs and
symbols to help individual communicate. Makaton signs is based on gestures used in BSL
(British Sign Language – the language of the Deaf community). BSL is language uses hand
signs, facial expression, body language and lip patterns. For example, it helps the individual
who have no speech or unclear speech. By providing Makaton support the individual will
learn to communicate with using sign language.
Picture exchange communication system
The Picture Exchange Communication System (PECS) is a form of augmentative and
alternative communication that helps children or young people to communicate by using
pictures. For example, this will allow young people to get attracted to the colour and it
makes them to be understand and interested to learn.
Speech and language service
Speech and language therapy provide treatment to support and care for the individual who
have difficulties with communication. They will help them with difficulties in speech,
language and communicating skill and also helping people to overcome their stammering.
Interpreting and translation service
Interpreter service are extremely valuable in a conversation between two individual or
someone that speak different language. According to vacabulary.com, ‘A person who
translates one language into another is called an interpreter because they are explaining
what a person is saying to someone who doesn't understand’.
Translation service a process of converting a document from one language to another native
language. Translator deal written communication while interpreters deal with verbal
communication.
Advocacy service
Advocacy is a process of supporting individual to express their concerns. If you find it difficult
to understand your care and support or find it hard speak up, advocacy service support can
help give you the confidence and ability to speak up about things that are important.
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