, 1.0 Introduction....................................................................................................................... 2
2.0 Psychology Within Customer Service..........................................................................3
2.2 The Role and Marketing Aspects of Customer Service...........................................4
2.3 Features of Satisfactory and Unsatisfactory Customer Service..........................4
3.0 Customer Service at Amazon.........................................................................5
3.1 Personal Experience with Customer Service at Amazon...........................6
4.0 Conclusion.................................................................................................6
5.0 Appendices................................................................................................6
6.0 Bibliography...............................................................................................7
1.0 Introduction
This report aims to define the meaning of customer service and reflect upon the challenges
that influence consumers’ experience within various service organisations. Lawrence (2007)
stated that, customer service is the interaction between the consumer and representative of
an organisation such as an employee or agent. It is the practice of delivering products and
services to internal and external consumers through employees’ efforts or appropriate
service scopes used within that organisation (Hudson, S.H. & Hudson, L.H 2017).
2
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller mariageorgiou1. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £8.49. You're not tied to anything after your purchase.