Summary
Summary Unit 12 Technical Support
- Institution
- PEARSON (PEARSON)
It has all documents included for you
[Show more]
Seller
Follow
Content preview
Abdulaahi Khaliif Ali 40111526Introduction: WHAT IS THE TASK ABOUT?
In this task I will be talking about different tools and techniques and I will be explaining the
advantages and disadvantages of system and security.
1. Explain what software diagnostic and monitoring tools are then:
Software diagnostics tools and monitoring tools are elements of software that will give you
the knowledge you would be required to make amendments to your computer. Somehow
the tools come prepared into the operating system whilst different tools come from 3 rd party
software engineers. Using this kind of tools is time efficient and wasting less money. t
Talk about VNC
VNC stands for Virtual Network Computing. VNC is when the technician is
remotely repairing other computers by using other computers. Mouse clicks are
transferred from a computer to a different computer therefore enabling the
technical support to have control over the network device without face to face
contact.
Put an image of an example of VNC software on the market and give a brief
outline of it.
A VNC only would function on the server model. The VNC viewer is then
installed on the local PC and it is linked to server module. This would then be
need to be installed on the remote computer.
a) Explain the advantage for a technician of using VNC
It is easy to communicate remotely
It is free to download
It is also easy to setup
It is robust
It is easy to save money on hardware requirements.
b) Explain the disadvantage for a technician of using VNC
It requires more bandwidth
They do not run very fast
You only have a limit on using applications
1
, Abdulaahi Khaliif Ali 40111526
2. Explain what the CONTROL PANEL is, then:
a) Select 5 TOOLS from the control panel and write about them individually, with
an image for each.
e.g. System and Security (write about what is in this tool)
it is the group of options that enable you to have a look the computer system’s
content and settings therefore it would allow to modify the settings. It only has
3 subsections of the system and security. An example would user account
control which allows to give permission to users who want to download or
enable administrator content.
include an image
2
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller abdulaahikhalifali1. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £20.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
50843 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now