HEALTH & SOCIAL CARE UNIT 5 EXAMPLE ANSWER P4
P4 EXPLAIN THE STRATEGIES AND COMMUNICATION TECHNIQUES USED WITH INDIVIDUALS
DIFFERENT NEEDS TO OVERCOME DIFFERENT CHALLENGES
HAVE YOU INCLUDED? COMPLETE?
Using your case studies explain the different types of challenges faced by individuals
with care and support needs, to include:
Awareness and knowledge of their condition and communication issues -
Practical challenges - restrictions on their life
Skills/ Knowledge of Condition and challenges
Acceptance of their condition and belief challenges
Motivational / Changing their life challenges
Communication challenges
Include methods of identifying challenges for each of your case studies and include
observation, focus groups, talking to individuals in formally or via questionnaires
Assess the strategies used to overcome challenges to include educational information
materials, training courses, opinion leaders, clinical audits, computer aided device
systems, patient mediated strategies.
Explain the role of policy frameworks in minimising challenges including:
NHS Patient Experience Framework in particular the understanding of the eight
elements that are critical to the services users’ experience of NHS services
Health Action Plans and how they are used to minimise challenges
Adult Social Care Outcomes
Common Assessment Framework
Impact of not enabling individuals to overcome challenges
Every individual has their challenges based on what their strengths and weaknesses are, but within health
and social care, key professionals must be able to use strategies and effective communication to guarantee
service users are being looked after. There are numerous different types of challenges the service users are
faced with, including practical, communication and belief challenges. Nusrat has communication challenges
as she has learning difficulties and is unable to communicate her thoughts and ideas vocally, therefore, she
uses a Makaton grid and gestures to ensure she can communicate effectively. Additionally, Martin may have
belief or morale challenges due to his recent redundancy making him lose self-confidence, in turn, this can
dramatically reduce is self-esteem and self-worth, leading to long term health problems, such as anxiety.
Finally, Brenda may have some practical challenges, making it hard for her to do certain tasks, as an example
she may be unable to cook food on her own because, due to her mental health issues, she might make her
forget about some tasks, including turning the oven off.
There are additional challenges other service users can face such as awareness, skills, acceptance and
motivational challenges. Awareness challenges could include elderly service users who are unaware of
financial aids to help them move into a care home, whereas motivational challenges are may include a
service user with type 2 diabetes and who is morbidly obese as they may not have the motivation to improve
their health and their quality of life. Finally, practical challenges could include service users with Huntington’s
BTEC HEALTH AND SOCIAL CARE UNIT 5 MEETING INDIVIDUAL CARE AND SUPPORT NEEDS
