Essay
IT Technical Support Assignment 1
The document contains all criteria for assignment 1: P3, P4, P5, M3. I received full marks for this assignment.
[Show more]
Connected book
Book Title:
Author(s):
- Edition:
- ISBN:
- Edition:
Content preview
IT Tech SupportAssignment 1 – IT Tech Support
Contents:
- P3 Hardware Problems/Faults
- P3 Software Problems/Faults
Key of importance
1 – Being most important
5 – Being least important
, IT Tech Support
Hardware Problems
When dealing with Computer problems there are a few very common problems that people
come across when it comes to hardware, a lot of the times problems are straight forward to
fix and are very simple. Other times there are issues that may be caused by a few other
factors which means that a Second- or Third-Line Support Technician may be called to help
fix the issue. Hardware problems are problems that can be internal in the PC like RAM or the
Graphics card and others can be external like Monitor, Keyboard etc.
Monitor isn’t working
A common issue that is reported to Technicians are that their monitor
isn’t working. There are a few different reasons why the monitor may
have stopped working, the common one is that the monitor isn’t
connected properly, or the connection has become lost on the back
of the PC. Furthermore, the monitor may not even be compatible
with the PC it may only have HDMI connections whereas the PC only
has VGA and DVI. This is a common mistake that novice users do as
they
don’t quite understand that the PC may not have the same connections.
Solutions:
- Make sure that the monitor is connected properly and that the connections aren’t
loose on the back of the monitor or the computer
- Make sure that it is compatible if it isn’t then you can get a new monitor or you can
buy an adaptor for the back of the PC.
- Check to make sure that the cables are not damaged and if they are making sure
to replace them.
If this fault were reported to an IT help desk it would be marked down as not a serious
issue, so a First Line Support Technician would be the one to help the user figure out the
problem. This is a 4/5 for importance as it is a very easy problem to fix.
Keyboard has stopped working
Another issue that a user may come across could be that the keyboard they just bought has
stopped working. This issue is also very common and there are different solutions
depending on whether the keyboard is wired or wireless. Furthermore, this issue could end
up being a software problem because it may have something to do with the drivers not
working.
Solutions:
- Make sure that if it is wireless that it is enabled in your
settings and that is it powered on
- Make sure that the USB port is 2.0 or 3.0 whichever the
keyboard is compatible with
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ItsKenzie. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £7.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
52510 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now