Essay
IT Technical Support Assignment 2
The document contains all criteria for assignment 2: P1, P6, P7, M1, M4, D2. I received full marks for this assignment.
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TASK 1 – P1,SURVEYS
Surveys are a great way to gather information from people as you can get the
information that you want and the answers will be accurate as they are from people w
are answering. The answers aren’t just estimated, so that means that the survey wou
have gathered valid information regarding the certain topic.
However the survey would have to have more pointed questions so that the answer is
more accurate, like “What type of anti-virus software do you use? If you use any” Thi
question requires a more specific answer so that they can collect the data they need.
Compared to this question “Do you use an anti-virus software?” this only requires a y
or no answer.
On a survey the questions have to require a more in-depth answer compared to a yes
no answer otherwise the information is useless because they aren’t getting the answ
they need. Without having the more in-depth questions you cant gather the more
pointed answers like the anti-virus they use like, AVG or Norton.
, FAULT LOGS
Fault logs are a good place to go when you are gathering information because there a
of details in them with key information that is needed. For example, it has the faults a
also has examples of tested solutions and the solutions that actually worked, so within
document you can gather all the information that you may have needed.
Furthermore, by gathering the information from fault logs you can see if the same pr
have occurred more than once and if they have then you can see if the same solution
or if that solution no longer worked and a new one had to be found.
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