Unit 5 meeting individual needs
P1: Explain the importance of promoting equality and diversity for individuals with different
needs
Introduction: This report will state equality, diversity and discrimination within the workplace.
Registration has modified to adapt to society customary of discrimination and legal
framework has been modified to safeguard people from discrimination. The report will
likewise demonstrate how functioning practices are utilised to meet a person of 3.
Nusrat has epilepsy and learning disability and was under her mum’s care, who had to take
a break from working to find the time to take care of her. Nusrat usually goes to a community
centre so her mum can have a break from taking care of her. A personal care plan has been
formulated for Nusrat. With the agreement of Nusrat and her mother, the centre manager
has discussed with the G.P, ways in which they can improve Nusrat's epilepsy. Nusrat
epilepsy is currently not under control and it has been decided it would be best if a volunteer
follows her to the bathroom in case of any emergencies. The plan to improve Nusrat’s health
includes graphical facilitations that help identify her problems and help make decisions to
help her, also a circle of support which includes Nusrat, her mum and a named person could
be designed. Nusrat frequently becomes distressed so she is being supported by a named
person who completed a counselling skills training course, this conveys positive
communication skills. Since she has difficulties expressing herself, she has an advocate who
has experience working with individuals with learning disabilities. A safeguarding concern
has been raised as Nusrat has a trusting nature and easily trusts anyone that appears
friendly to her. So a friends list using photographs and Makaton symbols has been provided
for her, so she has her independence but is still being protected.
Brenda grey is 58 years old and lives by herself in accommodation. Breda experiences
mental illness for much of his life and needs support. Due to her mental ill health, Brenda
forgets to take her medication even though she is severely asthmatic. She also attends a life
skills class at the centre. The plan to improve Brenda wellbeing involves several specialists
such as a health visitor, a company psychiatric nurse, a specialist nurse practitioner (who is
an asthma specialist), the G.P. an advocate in helping support Brenda in expressing her
views, the manager of the sheltered accommodation, a named person at the community
centre who will be responsible for safeguarding Brenda when she is at the centre and
Brenda herself will be involved. Brenda’s visits will be followed up by a health visitor, who will
constantly monitor Brenda's physical health in association with the asthma specialist. Brenda
has asked for a weekly visit from the asthma specialist but this was denied due to cost
availability. If there are any changes in Brenda's mental health statue then the named person
at the centre will need to coordinate with the team as well as with Brenda. It has been
agreed that Brenda would benefit from a care plan that involved several professionals in
order to improve her wellbeing and quality of life. An advocate at the centre has formed a
positive relationship with Brenda and takes time listening to Brenda views and opinions. Due
to past experiences, Brenda doesn’t want a male nurse but it has been explained to her that
a female nurse may not always be available but the manager volunteered to be there at all
her checkup.
,Martin is 45 years of age and has recently been made redundant at the factory he works.
And due to not being able to find another job and unable to pay his rents this has caused
martin’s skin condition to worsen. Because of this, it’s affecting his participation in carpentry
class. The instructor had noticed and advised Martin to make an appointment with the debt
advisor who has sessions on Thursday mornings. A plan has been produced by the debt
advisor to help Martin manage his limited finances. Martin also attends a session and is
receiving advice on completion of a CV and applications forms, interview skills, time
management and dressing for interviews. Martin has recently visited a G.P who has referred
him to a dermatologist at the local NHS trust. The dermatologist prescribes medication for
matin and advises him to refrain from carpentry until his skin condition improves. Martin
discusses the demonologist's advice to stay away from carpentry and the centre manager
suggests that Martin joins a reading club for companionship, so he still feels involved. Martin
meets the reader of the reading club who welcomed and assured him reading in large print
was not a disadvantage and he would be accepted.
Equality, diversity, discrimination and anti-discriminatory practices
Equality doesn’t mean everyone receiving the same care as some individuals are seen as
more of a priority but giving everyone the same access and opportunity to care (Spearhead
eLearning, 2017). The service provider must treat the service user ‘with dignity and respect’
(Spearhead eLearning, 2017). In an event that the nusrat has a different belief such as if she
was muslim, this would mean she may have to pray at a certain time, her cultural beliefs
could be respected by having an area where she can pray then the service users must take
into account her culture when caring for her and respect it. This would make her feel good
about herself as she would feel acknowledged.
Diversity is valuing people’s differences, for example respecting people’s ‘‘beliefs, values,
cultures and lifestyles’’ (Spearhead eLearning, 2017). This also goes for disability, age and
gender. Diversity must be promoted in a work environment to ensure equality (Spearhead
eLearning, 2017). Service users who know about different cultures usually have different
abilities, such as knowing a Muslim culture and what Ramadan means their month of fasting,
so an individual with this culture and belief may not eat at a certain time of period. This is
important for a service provider to know because they will be aware that the individual isn’t
eating due to religious reasons and that it is not linked to health-related issues. Service
providers are allowed to possess their own conviction and perspective but by no means
should they allow this to affect how they care for an individual under their care.
Discrimination is treating a group of individuals as differentently than another group of
individuals because they are classified as different (Eoc.org.uk, 2016). People usually
discriminate fundamentally on the grounds of ‘‘age, gender, race, disability, religion,
pregnancy and maternity, sexual orientation, gender reassignment, marriage and civil
partnership’’ the equality act also protects people who fit into this characteristics and feel
discriminated against (Eoc.org.uk, 2016). Registration such as the equality act 2010 has
modified throughout the years to prevent discrimination. An individual is discriminated
against if they are not provided and choices and rights to choose for example if a mentally ill
person such as nusrat isn’t allowed to choose because they are seen as dumb this will be
,discrimination as the right to choose has been taken from her. And if their confidence and
self-esteem had been diminished and their culture, beliefs and values are not recognised
and respected, this can also be seen as discrimination.
The four types of discrimination are unfair, direct, indirect and positive discrimination. Unfair
discrimination is treating an individual less favourable than another individual
(Justice.gov.za, 2009). For example, having the experience and ability to do a job but not
getting hired because of your being a teenager. Direct discrimination is being discourteous to
someone because you don’t agree with who they are (Citizensadvice.org.uk, 2013). For
example in an interview, someone mentions they have the same sex partner and although
they are more qualified than the other candidate but they don’t get hired because of their
sexual orientation this would be seen as direct discrimination. Indirect discrimination is when
a group of individuals who share the same interest or chateraristics suffer unfair treatment
(Willis, 2018). For example, making an adjustment to the work environment that everyone
accepts but this could exclude those with physical disabilities. This may be indirectly
discriminating against individuals with physical disability as it may discourage them to work
there as it isn’t fit for their incapacity. Positive discrimination is when a choice is made
because of someone differences that they are usually treated
unfair(Dictionary.cambridge.org, 2013). For instance, when a person is employed because
they have certain characteristics that they are usually discriminated against. Therefore
anti-discrimination practices and a legal framework is used to combat these discrimination
against the general public and those at work. It shields individual from discrimination based
on race or colour, age (if older than 40 or more established), sex (counting pregnancy),
national root, hereditary data, religion and incapacity and promote equality by introducing
anti-discrimination policies at a workplace (Rcni.com, 2015). Anti-discrimination laws have
changed gradually to free from discrimination. There are now registration concerning
equality, right, diversity and discrimination. Training to prevent discrimination will be provided
at work as well as policies on how it is dealt with if a patient feels discriminated against
(Rcni.com, 2015).
Discrimination can have many negative effect on a person, in some cases death. A
workplace needs to promote patients with ‘charter of right’ so both service provider and user
know the service users right and in this manner, being guaranteed staffs have perused and
comprehended it so any episode of discrimination from the service provider isn't to be
disregarded. By promoting complaint policies, service users will feel encouraged to complain
about anti-discriminatory practice and actions can be taken toward those complaints. They
could likewise execute regular further training to reflect changes in enrollment so staff know
about laws that may have changed. The workforce must realize how to consider service user
attitudes regardless of their social personality or what they have faith in.
Service providers can support equality, diversity, discrimination and rights in health and
social by trying to increase their knowledge of different cultures so they can be able to
understand them and why it is important to them, this way a service user will feel valued and
respected. Service providers should also learn how to not judge an individual based on
stereotypes or what others presume of those particular group of individuals. Service users
also need to learn how to support individuals regardless of their social identity.
, There are many ways in which discrimination can be prevented, one of this ways is by
changing the environment. For example nusrat has epilepsy so her environment should not
be too flashy as this can trigger the epilepsy and cause a seizure for some. For steve dust
mist could make his skin worst so he has to be sure not to live in an area that’s too dusty or
polluted.for brenda her environment can be adapted by having notes to remind her by
particular places in the house such as having a reminder that she needs to take her
medication on the fridge so she won’t forget later in the day. Nusrat should also be able to
choose what she eats as she may be of a different religion this may make her feel
empowered as she may not get to make a lot of decisions due to her disability. She should
also be an affordable advocate so she can be able to express how she feels as she seems
to have troubles communicating.
Nusrat Patel is 19 years of age and has learning disability and epilepsy although she didn’t
get to choose her own treatment but is flexible to incorporate any necessary changes this
could be because she might not know right from wrong especially with her trusting nature so
she is only involved in the limited amount of decisions. Service provider did treat her as an
individual because she was respected and treated her equally; free from discrimination as
they took a person-centred approach it means the service user focused on her wants,
needs, goals and desire so they become centre of attention by healthcare professionals, this
is also an example of equality as she is treated fairly as everyone else but not equal
because she would need more doctor time she is seen as an additional priority. Positive
discrimination may have been shown furthermore within nusrats case study as they also
showed signs of treating her as an individual when she had a volunteer to accompany her to
the bathroom and help her in case of an emergency but the volunteer must be discreet in
order not to compromise Nusrat's right to dignity by doing this they are supporting Nusrat to
meet her need and keeping her from an unsafe situation meanwhile giving her privacy.
Indirect discrimination may have been shown furthermore in this case, and we see this when
a volunteer had to follow Nusrat to the bathroom, although it can be passed by as just
safeguarding her it also implies that they think she is incapable of taking care of herself. This
can make her feel degraded and as if she is being treated like a baby. The service provider
is additionally considering her needs and helping her stay away from damage and threat just
as esteeming and regarding her disparities, in view of Nusrat handicap she has a confiding
in nature and liable to connect herself to any individual who seems well disposed, in light of
the fact that she probably won't most likely consider that an individual is simply exploiting
her, this is raised protect concern since she could be effectively exploited or lead on as
another person may see that as a shortcoming so a companion list has been made utilizing
photos and Makaton images has been furnished with this backings her independents while
adding to her security Anti-discriminatory practices were also achieved when they made sure
to safeguard her but make sure she has her independence. This shows they are esteeming
and regarding the service user contrasts. The arrangement additionally includes considering
the service users capacities that could make her atmosphere progressively relaxed; not
limited to doing things due to her inability. This is likewise indicated when Nusrat joined a
club at the centre, as she appreciates dancing and dramatization, this is equality as she is
being treated fairly but not treated the same as everyone as she was furnished with a
Makaton sheet so she could stay aware of the class, this is additionally regarding her as a
person. Her differences were also accepted as she was able to get involved with other
