Automated Teller Machine (ATM) is the well-known machines to provide electronic access to customers. With advent of ATMs, banks are able to serve customers outside the banking hall. ATM is designed to perform the most important functions of a bank. It is operated by plastic card with its special fe...
Course Title: Micro Economics
Course Code: ECO1132
Section: 4
Semester: Spring ‘19
Submitted to:
Professor, Dr. Tanvir Mahmud
Department of BBA
Southeast Business School
Southeast University
Submitted by:
SL NAME ID:
01 Sheikh Fakruddin Ahmed 2017210000049
02 Takia Akter 2017210000020
03 Omrah Jahan Lisa 2017210000001
04 M.Shahriar Hasan 2017210000076
05 Asfakuzzaman Rahat 2017210000050
06 Easin Talukder 2017210000081
Date of submission: 8th April, 2019
, ATM Banking in Bangladesh 3
Table of Contents
Sl. Topic Name Page
1 Introduction 4-11
2 Volume of Transaction 10-11
3 Distribution of ATMs 12-13
4 Purpose of Using ATM 14
5 Reasons to Prefer ATM as a Delivery Channel 15
6 Transaction Cost Vs. No. of Transactions in ATM Banking 16-17
7 Customers’ Satisfaction 18-19
8 Major Problems in ATM Banking 20
9 Frauds in ATM Banking 21-25
10 Reasons behind ATM Frauds 26
11 Fraud Prevention 27-29
12 PCI DSS Compliance 30
13 Network Link Down 31
14 Power Management 32
15 Maintenance of ATM System 33
16 Cash Management 34
17 Help Desk 35
18 Awareness of Customers 36-37
19 Sharing ATMs 38
20 Physical Security and Monitoring 39-40
21 Skilled Manpower 41
22 Challenge of ATM Banking due to Mobile Banking Growth 42-43
23 Infrastructure Development, Investment and Role of Management 44-45
24 Conclusion 46-48
25 References 49
, ATM Banking in Bangladesh 4
Introduction
Automated Teller Machine (ATM) is the well-known machines to provide electronic access to
customers. With advent of ATMs, banks are able to serve customers outside the banking hall.
ATM is designed to perform the most important functions of a bank. It is operated by plastic card
with its special features. The plastic card is replacing cheque, personal attendance of the
customer, banking hour’s restrictions and paper-based verification. ATMs have made hard cash
just seconds away all throughout the day at every corner of the globe. A decade ago ATM was a
mere cash dispenser but today ATMs allow doing a number of banking functions – such as
withdrawing cash from one’s account, account deposits, making balance inquiries and
transferring money from one account to another – using an ATM card and personal identification
number issued by the financial institution. The most recent additions include bill payment and
mobile banking.
The history of ATM can be traced back to the 1960s; when the first ATM was invented by John
Shepherd-Barron who was the Managing Director of De La Rue Instruments. That machine was
used by Barclays Bank (Barclays Bank in Enfield Town in North London, United Kingdom) on 27
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