Summary
Summary Unit 4 - Customer Service in Travel and Tourism
- Institution
- PEARSON (PEARSON)
Summary of 1 pages for the course Unit 4 - Customer Service in Travel and Tourism at PEARSON (COMPLAINT EMAIL.)
[Show more]
Seller
FollowContent preview
Hotel THB FloraCalle Reina Sofía, 25,
35510 Puerto del Carmen,
Las Palmas, Spain
18 Kingfisher Close
St Mellons
Cardiff
CF3 0DD
Dear Sir/Madame
Thank you for writing to us here at the Hotel THB Flora. On behalf of all of our staff
we are extremely sorry that you had a bad stay during your time here.
In your letter, you state that your room was not ready when arrived even though it was after the
established check in time. We are sorry to have inconvenienced you on your stay at Hotel THB Flora.
Your complaint has encouraged us to get a re look over just before check in.
You also stated that your room was excessively noisy due to the construction next door. You say that
you called the front desk but you were not given a new room. We have checked our records, and it
seems there was no other room available to give you. Even so, we apologise for the noise and wish
we could have done more to make your night more comfortable.
Please accept our most sincere apologies. Given the unfortunate experience you had here at Hotel
THB Flora. Customer satisfaction is crucial to us, and due to your unpleasant stay, we would like to
offer you a five-night stay in our hotel for 20% off your next stay. You will be staying in our twin
deluxe suit; you and your family will have a free spa or gym pass for one day of your choice and a
bottle of wine on arrival. We are offering you this because we would like you to give our hotel a
second try.
We look forward to your reply to our offer, if you need any further assistance or questions please do
not hesitate to get back in contact.
You can contact me either on my email HotelTHBFloracomplaints@gmail.com
Or by telephone – 08749184903
Yours sincerely,
Amy Fowler
Complaint Adviser
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller amyfowler. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £3.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
73918 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now