High quality and well detailed P2M2. Well organised and put together in terms of structure and format and includes all keywords required for this Assignment. This document is at a distinction* coursework with all websites links included and no plagiarism.
P2 Explain the skills and personal attributes necessary for professionals who care for
individuals with different needs
M2 assess different methods professionals might use when building relationships and
establishing trust with individuals with needs
In this coursework I will explain the skills and personal attributes that are very important in order to
develop a good relationship with service users. A skill is a service provider’s ability to undertake a
task such as giving correct resources or instructions to clients. Personal attributes are qualities an
service provider acquire that makes them the person they are 1. It is important to build a good
relationship with the patient so they can receive the best effective treatment for their condition.
Different specialists will have different approaches on how they build a good relationship with the
individual. I will also assess different methods professionals might use when building relationships and
establishing trust with individuals with needs.
A professional working in a health and social care setting should apply basic values that influence
working practices and enable a relationship with the service providers, for example the 6Cs. The
6Cs represent care, compassion, competence, communication, courage and commitment. All health
and social care settings provide a high level of care; it can be defined as looking after and providing
an individual with their needs. This allows health and social care workers to make sure they provide
good and individualised care to all their service users. Compassion is defined as being aware of an
individual’s need and having a desire to help them; this practice is the national strategy for nurses,
midwives and care staff. This allows health and social care workers to understand service users'
challenges therefore enabling them to understand service users needs resulting in them being able to
provide the appropriate care they require. Next is competence, this is the ability to understand an
individual’s needs, combined with the expertise and knowledge to deliver effective care to meet
those needs. This would allow health and social care workers to use their skills and knowledge to
understand service users' needs therefore being able to identify the appropriate care plan and being
able to deliver them to their service users. Communication is very important as it allows the service
provider and service user to develop a good relationship; it can be defined as the exchange of
information that helps provide care and support. Communication can be performed verbally or
nonverbally within a health and social care environment. Having effective communication could
benefit service providers as it would allow them to have a good relationship with the service user
and build a trusting relationship which would allow the service providers to deliver appropriate care.
However, if service providers fail to do this then this would negatively affect their relationship with
the service users therefore not allowing them to understand service user’s needs therefore not
allowing them to deliver appropriate care. Courage is the personal strength and vision to do the
right thing for the individuals being cared for. This would persuade the service providers to work
ethically by using the right moral judgement. Lastly, commitment is very important, it means being
determined to improve care and meet the needs of people2. Overall, the 6Cs allow service providers
to build a good relationship with their service users therefore allowing service users to trust their
professionals and allowing them to share their challenges resulting in service providers being able to
help service users overcome their challenges.
People skills are also very important as this would help specialists get on with service users and
develop a trustworthy relationship with them. One of the skills is empathy which can be defined as
the ability to share and understand the emotions of others such as sadness or happiness 3. This is one
of the most important skills as in order to treat an individual the specialist needs to understand what
the individual is feeling. If the specialist can’t empathise with the individual, they won’t be able to
build a trustworthy relationship and may lack in supporting the individual with their treatment.
Martin Hoffman is an American psychologist who structured his work on social and emotional
development, specifically on empathy and it is based on how individuals develop morally. He has
suggested an individual's moral development includes principles, how we behave and a sense of right
and wrong. However, Robert Vischer a German philosopher said the word empathy refers to when
you imagine yourself as being one with a piece of art or literature and feeling the emotions that the
artist tried to reproduce, therefore imbuing the piece with relevant emotions 4. The specialists within
the a health and social care setting can demonstrate high level of empathy skills by having open
questions and reflecting when communication with the individual 5. Empathy theories would help the
specialists have a psychological understanding on how an individual might feel and express their
emotions; getting this understanding would allow the specialists to provide full and effective
treatment to the individual. Another skills is patience, it can be defined as the capacity to accept or
tolerate problems without becoming annoyed or anxious6. This is also one of the most important
skills required by a specialist as working in a health and social setting can be difficult as individuals
may take longer to understand or respond, which would be time consuming. Therefore, having
patience would help build a good relationship with the service user. Engendering trust involves
service users being able to trust service providers; having a good relationship with the service user
would also help develop trust between the service provider and service user which would allow
service users to express their thoughts and feeling therefore allowing service providers to
understand service user’s challenges, then allowing the specialist to suggest an effective treatment
which the individual will respond to more effectively. Flexibility is also a skill a specialist should adapt
too. Flexibility means being able to fit in with others and change your own plan if necessary. For
example, some individuals may not be able to visit an appointment on a certain day therefore, the
service provider would have to change their schedule. This also links to another skill which is
negotiating, it is the process by which two parties with different interests or perspectives attempt to
reach an agreement. Service providers adapting to these skills would enable them to engage more
effectively with their service users therefore reaching a suitable judgement. Honesty means being
truthful and sincere, this is also a good skill that every specialist should obtain. Service users have the
right to question and receive honest answers from service providers about the treatment and the
effectiveness. Another most important skill is problem solving, it is the specialist’s ability to ask the
right questions and find an answer to a problem. Lastly, as health and social care is a very serious
environment, a specialist should have a good sense of humour, being able to see the funny side of
situations; doing this would decrease the tension within the environment making the individual feel
comfortable and build a good trustworthy relationship, therefore helping the specialist to provide
the best treatment and support to the individual 7. Overall, the service providers adapting to these
skills would allow a holistic approach and provide the service user with the appropriate care plan.
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