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Summary Unit 14 Exam Notes £9.37
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  2.  
  3. PEARSON (PEARSON)
  4.  
  5. Information Technology 2016/2017 NQF
  6.  
  7. Unit 14 - IT Service Delivery

Summary

Summary Unit 14 Exam Notes
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A helpful breakdown of the Service Delivery Exam.

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  • November 4, 2021
  • 2
  • 2020/2021
  • Summary

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Activity 1 - Strategy
 1 hour
 8 marks
 Priority in Bold
 What do they require according to part b?
o Ensure cover all technology present in scenario (Like a checklist)
 Why is it a High/Medium/Low priority to get it?
 What would happen if the company were unable to get it?
 Mention CCTV
 OS
 Software
 Hardware
Activity 2 - IT System Catalogue
 1 hour
 8 marks
 Function is a part of the organisation (Managing staff, Security, etc.)
 What is the item?
 Why it is needed? (The item is necessary because…)
 Which member(s) of staff needs it?
 What would happen if it wasn’t available? (Without this, it would…)
 Data/information required by each area
 Use technical language when talking about the computer (RAM, Storage,
etc)
 Security and Health and Safety
 Suggestions
o Anti-virus
o Browser

Activity 3 – Solutions
 3 hours
 20 marks
 Show the inputs
 Label diagrams
 Diagrams (Do them in excel)
o Circle - Start
o Diamond – Decision
o Upright Cylinder – Database
o Rhombus – Data
o Sideways Cylinder – Direct Data
o Upside down Triangle – Merge or Storage
o Square – Process
 Open plan office?
 Annotation
 Explain the roles of the staff

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