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  2.  
  3. PEARSON (PEARSON)
  4.  
  5. Information Technology 2016/2017 NQF
  6.  
  7. Unit 14 - IT Service Delivery

Exam (elaborations)

Neuton & Neuton Activity 1 (ACHIEVED DDM OVERALL)
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How I answered part of a mock exam for Unit 14.

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  • November 4, 2021
  • 3
  • 2020/2021
  • Exam (elaborations)
  • Questions & answers

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IT Service Delivery
Task1 – IT Service Strategy
Name Ryan Griffiths
Candidate Number M698885
Centre Number
Date 23/11/2020
Organisation
Activity 1: 61 mins

Activity 2: 60 mins

Activity 3: 65 mins

Activity 4: 85 mins

Activity 5: 139 mins

Proof reading: 20 mins

Total: 430 mins

Organisational Needs
IT Service Requirements Explanation of priority (high, medium or low)
7 Computers High – Neuton & Neuton Retail need 7 computers to be able to run
their business. They would need at least 8GB of RAM in order for
them to record transactions of the customers. Any lower and the
computers would struggle to work efficiently. They would also need 1
GB of storage for them to have space for software. If the
organisation were unable to get the specification required for the
computers, staff could become frustrated with the system because it
keeps freezing or a similar problem could arise.
Remotely Accessible Server High – A server staff can access at Neuton & Neuton Retail would
definitely be needed. Shop assistants would need to log customer
data and upload it to the server so the owners can analyse it. Also,
the independent company would need access to it as well. This is
because they manage the website, to insure it’s running as intended,
plus they need to manage the network infrastructure. If Neuton &

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