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  2.  
  3. PEARSON (PEARSON)
  4.  
  5. Information Technology 2016/2017 NQF
  6.  
  7. Unit 14 - IT Service Delivery

Exam (elaborations)

Cinnamon Activity 2 (ACHIEVED DDM OVERALL)
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How I answered part of a mock exam for Unit 14.

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  • November 4, 2021
  • 3
  • 2020/2021
  • Exam (elaborations)
  • Questions & answers

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IT Service Delivery
Task2 – IT Service Catalogue

Name Ryan Griffiths
Candidate Number M69885
Centre Number
Date 30/11/2020
Organisation
Activity 1: 64 mins

Activity 2: 82 mins

Activity 3: 68 mins

Activity 4: 83 mins

Activity 5: 135 mins

Proofread: 23 mins

Total: 455 mins

Function Service name Service description
Managing Staff 6 Computers 6 new computers are needed for my solution if they don’t have more
than 8GB of RAM. The computers need to have more than 8GB of
Windows 10 RAM because they would not run as fast as the staff needs them too.
Cinnamon Agricultural Services setup their system in 2015 so the
Browser hardware is not that old. The computers could be upgraded to have
more RAM as well if Cinnamon Agricultural Services wanted to save
money. Computers are necessary for my solution to work because the
computers need to run as smoothly as possible for staff to add
records to the system without slowing down business. All members of
staff need to have a computer so they can access Cinnamon
Agricultural Services’ system and sell equipment to customers. If the
organisation were unable to upgrade or buy new computers, they
could have performance issues as the amount of RAM may not be

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