Exam (elaborations)
Jaten Activity 2 (ACHIEVED DDM OVERALL)
- Institution
- PEARSON (PEARSON)
How I answered part of a mock exam for Unit 14.
[Show more]
Content preview
IT Service DeliveryTask2 – IT Service Catalogue
Name
Candidate Number
Centre Number
Date
Organisation
Function Service name Service description
Operating System Window 10 Windows 10 gives users the ability to interact with their computer
visually with graphics. The business needs it because it is well known
among a lot of people, so training on how to use it is less of an issue.
It also gets new updates and security patches regularly to ensure
there are no bugs that can be exploited. If the business couldn’t get
windows 10, they would have to go with an older version of windows
or on by a different company. This can cause problems as older OS’s
don’t get updates, leaving the business vulnerable to attacks.
Booking System Access Access lets users create their own database where they can store data
and create reports from. Access is needed because the organisation
wants a booking system and access is a widely used database
software. If they don’t use access, they would have to use a lesser
known database software. This can be a problem because the
software they use might not have a community as big as Access, so
staff could struggle to get answers to a problem they’re having.
Anti-virus Software AVG AVG protects the user’s computer from viruses and malware. It is
needed because the business is going to be storing lots of data about
people. If they get it stolen, they could get in trouble and have their
reputation damaged. If they don’t use an anti-virus software, they are
leaving their computers at risk of being breached. This could lead to
files being stolen, corrupted and viruses attacking their system.
Browser Edge Microsoft Edge enables users to have access to websites where they
can learn about any topic. Edge is needed to let staff go onto their
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Scrumlin. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £9.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
53340 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now