BTEC Level 3 Business Extended Diploma: Unit 9 Team Building in Business Assignment 1. Distinction criteria met. This Assignment is very well structured with easy to read subheadings and appropriate images. Using this Assignment as your template will ensure you attain Distinction. Please read the c...
BTEC Level 3 Business Extended Diploma Unit 9 Team Building in Business Learning Aim A&B
Effective Business Teams
Introduction
My chosen business for this assignment will be Morrisons as I have worked at the store in
Sittingbourne. Morrisons is a national supermarket which sells a large range of products, from fresh
fruit and vegetables to clothing and dry goods. It’s aim is to sell to the public at a very competitive
price. In 2020, Morrisons had 725 stores across the UK and is the UK’s 4 th largest supermarket. It’s
competitors include Tesco, Asda and Sainsburys. The mission statement of Morrisons is to always
deliver “The Very Best for Less”.
The six main priorities of the business as set out on their website are:
Be more competitive
Serve our customers better
Find local solutions
Develop popular and useful services
Simplify and speed up
Make the core supermarkets strong again
Learning Aim A
The three different teams that I will be focussing on are:
1. Stock management team
2. Cashiers / till team
3. Seasonal worker team
The difference between a group and a team
What is a team? What is a group? What is the difference between the two?
According to managementstudyyguide.com, “a team is a group of individuals, all working together
for a common purpose.” They should all strive towards the achievement of a common goal. It is
this common purpose that differentiates a team from a ‘group’. A group can have a number of
people with varied interests, attitudes as well as thought processes and may not share a
common purpose. An example would be people attending a political husting. Here there would
be a group of people in one place, but not all with the same view on the candidates and who
they would vote for. A team must have individuals in agreement about the same common
objective and are actively working together to achieve it. If this common purpose does not exist
then it cannot be a team and instead would be a group.
, BTEC Level 3 Business Extended Diploma Unit 9 Team Building in Business Learning Aim A&B
Types and purpose of a business team
Formal team
The first team I am going to focus on is the stock management team. The purpose of this team is to
take delivery of the goods from the transport trucks, transfer them to the designated storage areas
in the store and then stack the shelves in the store when required. It is important that stock levels
are correct to ensure the shelves do not become empty. Empty shelves would frustrate customers
who might feel they had wasted their time and would cause a loss of revenue to Morrisons. The
shelf stacking team play a key role in enabling Morrisons to achieve its business priorities, such as
ensuring customers are served well, that they remain competitive by having advertised stock
available and to simplify and speed the process up by having products on the shelves at all times.
The stock management team are a formal, permanent team as they are central to the service that
Morrisons provides to its customers. It is likely the staff will be on permanent contracts as the roles
and responsibilities would require knowledge and training, e.g. driving a forklift truck. If the stock
management team did not work well as a team and customers were not able to buy the products
they came to the store for, then this is likely to have a big impact on levels of customer satisfaction
and may result in the customer not returning to shop at Morrisons again. It could also lead to the
customer complaining or criticising Morrisons to their friends and to others on social media which
would be damaging to the Morrison’s brand. The stock management team require a variety of team
characteristics to function effectively. Members must have clear roles as they need to follow a
system that ensures the checking and safe removal of the products from the delivery trucks to the
right locations within the store warehouse and then onto the shelves. This will require a member of
the team to check the stock as it leaves the truck to ensure the order has been correctly delivered.
Another member would then transport the stock to the warehouse using a forklift truck for example.
Another team member would be responsible for taking this stock and replenishing shelves in the
main store. Another characteristic required of the team would be trained and skilled members.
Stock taking is a critical function of the Morrisons business so people working in this team must have
the right training and skills to do the job well. Failure to have effective stock management will very
quickly lead to problems around the availability of goods for customers to buy. This will impact on
Morrisons revenue streams and reputation. Driving a forklift truck is a skill that requires specific and
expensive training and could be dangerous if someone used it without the proper training. If this
happened and there was an accident, Morrisons could be investigated by the Health and Safety
Executive who look into serious accidents in the workplace. The stock management team will need
to have good interpersonal relationships to work well together. Each member of the team must be
able to communicate effectively with each other to ensure the smooth running of the operation. If
the stock management team are not communicating effectively to those working in the main area of
the store for example, shelves could soon become empty. This may then lead to the loss of sales and
profits, loss of customers and damage to Morrisons reputation.
The second team I am going to focus on are the cashiers or till team, the members of staff who work
on the tills or support people using the self-service tills. The purpose of this team is to facilitate
payment of goods from customers who visit the store, in a prompt and efficient manner. They
perform a combination of roles including direct scanning and payment of goods on the customer’s
behalf, which is usually those doing a larger shop using trolleys. They also supervise and support
customers using the ‘self-service’ tills which where customers scan, pack and pay for their own
shopping. During the current pandemic, these staff have also been ensuring customers socially
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