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Health and Social Care Level 3 Unit 1 Promote communication
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- Health And Social Care Level 3
SHC 31 Health and Social Care Level 3 Unit 1 Promote communication
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UNIT 1 SHC31 (EDI UNIT - CU1530) Promote CommunicationInHealth, Social CareOrChildren’s and Young People’s Settings
PLEASE READ BEFORE YOU START:
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is linked to your ability to competently perform a range of tasks connected with
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These assessment criteria(s) will require your assessor to observe you in a real
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learning outcomes are the assessment criteria.
So, do note that where the assessment criteria indicate words such as
demonstrate, show, assess or work with (etc.), you are not expected to answer
such a question but to be observed by your assessor. However, your assessor
might ask you some questions while the observation is going on.
,UNIT 1 SHC31 (EDI UNIT - CU1530) Promote CommunicationInHealth, Social Care
OrChildren’s and Young People’s Settings
Introduction: Promoting effective communication and relationships
Effective communication is needed in order to ensure that care improves the quality of
people’s lives by addressing a range of needs. Through effective communication care
workers can develop relationships with individuals in their care which will assist the
caring process.
People who use services:
May speak different languages
Can have hearing, loss or limited vision
May find it difficult to speak
May have limited understanding thus have difficulty communicating with care
workers; this is a barrier, which needs to be overcome.
Care workers need to be aware of a variety of ways of communicating with others, to
ensure that clients receive the correct care and treatment that they require.
, UNIT 1 SHC31 (EDI UNIT - CU1530) Promote CommunicationInHealth, Social Care
OrChildren’s and Young People’s Settings
LEARNING OUTCOME 1
Unit 1.1 Identify the different reasons people communicate:
Communication is the act in which people impart or exchange information, thoughts,
ideas either verbally or non-verbally. Verbal communication is expressed in spoken
words while non-verbal communication can be through gesture, body language, facial
expression and eye contact. Communication can also be made through telephone
conversation, sending emails, texting or writing letters.
A lot of communication happens in health and social care settings: many different kinds
of conversations occur, as well as a variety of meetings, activity and treatment sessions
and consultations with medical and other practitioners that also involve communication.
People communicate for different reasons either to make requests, to portray their
feelings, pain and emotions. Through communication, one is able to understand how
people feel and how we can offer support accordingly
Communication is a two-way process that is, there must be a sender and a receiver for
effective communication to take place. Also, there must be feedback at the end of every
communication that will enable you to know whether the information is clearly
understood.
As a health care worker all communications are confidential and any information
regarding a client must be well recorded. This is where communication between
colleagues is essential, this is to ensure a continuity of care for the client and also to
ensure that all members of staff are aware of the current and specific needs of the
client. Also, people communicate to maintain and promote good working relationships.
In a working environment, communication is used to get a point across and to ensure
safety in the work environment. These can be documented and recorded in daily
reporting. Ensuring all staff read previous notes, enables better communication and
understanding of what the client is feeling and ensures they are fuly informed at all
times.
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