Essay
Qualities of a Top Hotel Manager
- Institution
- The Robert Gordon University (RGU)
The essay looks at the different qualities of a top hotel manager.
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Last Name 11. What qualities would a successful hotel manager be expected to display? Clarify your
answer with reference to management and/or leadership theories and practical examples.
The success of any hotel lies in the manager, the manager who can pull all the strings together
behind the scenes. Different things make a hotel successful such as customer service, food, and
infrastructure. All these aspects should be appropriately managed by a Hotel Manager who has
the following qualities; the qualities that are expected to be exhibited by a competent Hotel
manager.
Good Communication
A hotel manager should be a good communicator, which requires both responding and listening.
Paying attention and stopping to understand what has been said by an employer, associate, or
superior is essential for good communication patterns. After identifying the problem or
understanding the question, the response should be adequate. A hotel manager who is a good
communicator is more approachable hence has a productive relationship with the employees. For
example, a customer has a problem with their order and asks to speak with the manager. The
hotel manager talks with the customer and finds out that their order has been mixed up or poorly
delivered. When the customer complained to the waiter, they were rude, and nobody came to
resolve their issue. After finding out who was responsible for serving the customer, the manager
offers a solution and an official apology from the establishment. This shows that the hotel
manager is invested in the establishment, and their good communication skills have helped
resolve a dispute, and maybe the customer will be back. Good communication not only applies to
customers but also helps position the establishment (Ljajic & Pirsl, 2021).
, Last Name 2
A great motivator and Inspires others
The ability to encourage, motivate and inspire helps a top manager command respect. This
means that the manager should be able to handle tough challenges well and lead the team out of
trouble. Team building and cheerleading the employees is another way of motivating and
inspiring employees. This may be the most crucial aspect distinguishing a top hotel manager
from a regular one. Empowering the establishment staff can help each employee be their best,
which results in the organization's success. Top hotel managers tap into the competencies of their
employees and help them grow in their careers.
Transparency and Honesty
Integrity, transparency, honesty are all qualities of a top hotel manager. Hotel managers should
be transparent in their daily roles and responsibilities. For that reason, the executives and the
employees under the manager know that they have someone to trust (Holmquist, 2021). Trust
equates to loyalty which is a powerful tool for any organization. For example, a hotel manager
may work with unscrupulous suppliers to lie about the cost of specific deliverables for a profit.
This is ripping off a business that pays their salary and other benefits. Working with suppliers to
exploit the company is illegal, unethical, and unprofessional, and it will probably drive the
business to the ground. Therefore, transparency and honesty are key qualities for any hotel
manager.
Concern and Empathy
A top hotel manager should be empathetic for the employees and customers. The main objective
of a top manager is to solve the problems of the employee, customers, and the organization at
large. When a manager better understands what other people are going through, it is easy to solve
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