P7 – Outline electronic and non-electronic methods for communicating business information, using examples for different
types of audience.
Method of Describe the What this method of Advantages Disadvantages
written method of communication can be used for.
communicati communication Why is this method of
on communication appropriate?
Letter A letter is a Letters can be used to request loans No special devices May take time to deliver.
written message from a bank. This method is are needed. May get lost in the post.
addressed to a appropriate because it is the most Important messages Not 100% ensured of
person or formal way to communicate with that need to be kept security (may be sent to
organization. other organisations or the a hold of such as the wrong address).
government. government
notifications can be
kept easily and
securely.
Memorandum A memo is a Memos can be used to inform and It is a written record Some employees may not
written proposal remind employees of information so employees can get the memo. Can be a
or a reminder. they should know e.g. events that are always refer to it slow process. Information
going to take place soon. This and see exactly has to be prepared and
method is appropriate because if the what was stated. distributed in the internal
employees forget then they can mail system. May contain
always read the memo and remind misleading information if
themselves. not worded correctly.
Fax A fax is a Fax can be used to send financial It is cheap and It needs a telephone line.
document sent reports to managers from a business. secure and only It requires paper for
over a telephone This method is appropriate because it goes to the phone receiving and sending
line. is quick and easy for people to send number it is documents. Machines
and receive documents through fax assigned to be sent always need to be on.
machines. to.
Report A report is a Reports can be used to state a It is easy for a A report can sometimes
written business’s financial position. To state business to interpret be too brief and the
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