UNIT 1 - Promoting Quality Care and Communication
(P1) Explain different types of relationships that can be built-in health, social care or
childcare environments.
introduction
Relationships can be defined as “a close connection between two people” or “the way in
which two or more people or things are connected with or involve each other” It can be
romantic, business-related, or family-related. These connections can be nurtured and
transformed into something more fruitful and beneficial, such as a positive relationship.
Positive relationships are “meaningful interactions that result in positive feelings and a sense
of well-being”
Many various sorts of informal partnerships emerge throughout life, and these interactions
can be summarised in many distinct categories such as family relationships, romantic
relationships, acquaintances and friendships. First and foremost, having a family relationship
involves having a bond with someone to whom you are affiliated by blood, marriage, or
adoption - People that are seen regularly, such as parents, siblings, grandparents, uncles or
aunts are considered family. Furthermore, acquaintances are people you may know and
encounter on a regular basis too but are not necessarily close with. Additionally, Friendships
are also close relationships or connections with people you choose to interact with, based
on feelings of admiration, care, and respect. Moreover, romantic relationships are defined as
those in which two people are strongly drawn to one another and express their affection for
one another.
Care and support entail offering a mix of practical, financial, and emotional assistance for
adults who require additional support dealing with their daily life - Older People, those who
are disabled or have a long-term illness, people who have mental health concerns, and
caretakers are all included. Someone who is recovering after an accident and is unable to
engage in normal activities is also an example of someone who may require care and
support. Service providers would be qualified to assist clients with duties such as cooking,
cleaning, and showering, depending on their needs. Old people become increasingly
helpless as they lose their ability to be as active as they once were and grow progressively
vulnerable - This could be due to advanced age, mental illness, or a physical ailment. In
addition, administrative patients may be children who are coping with the effects of an
illness or a disability.
A family grieving the loss of a loved one would require a great lot of support and attention.
Addressing a social worker about how things could improve and return to "normal" would
ensure that they remained optimistic. Furthermore, when a family has a young child who
requires assistance, the frequent reminder of their child's suffering might cause their family
members to be distressed. As a result, speaking with an instructor, such as an advocate,
would benefit the entire family. An advocate is someone who makes a case on someone
else's behalf, and they should be present with the client user as much as they are expected
,UNIT 1 - Promoting Quality Care and Communication
to in order to better grasp their circumstances - their role is to explain the needs of the
service user and empower independence. Whether the advocate is a family member or a
professional can help determine whether the two have an informal or formal association.
advocacy may be required for many types of people, such as elderly adults, babies or those
with disabilities. The advantages are that it provides a high levelled support for clients and
ensures their voice is heard.
A colleague is an individual with whom a worker cooperates while at work. When coworkers
and colleagues are confronted with problems or unfamiliar situations, they can pool their
knowledge and skills to help each other; this is incredibly beneficial when alternative
solutions aren't readily available. An example of a colleague in a healthcare setting is a nurse
working in a hospital along with many other nurses - In their work environment, It is critical
for their peers to maintain positive relationships with one another in order to foster a happy
workplace, as good work relationships are linked to higher levels of optimistic engagement
with patients. Respecting each other's privacy, as well as the privacy of their clients, is an
example of a positive relationship between colleagues. Additionally, having good
communication skills will confirm that all colleagues shall provide good treatment to their
clients.
Senior workers and managers are those of higher authority - They monitor the work and
tasks of each employee and, if required, take corrective action. Senior managers may
instruct workers directly or delegate authority to several supervisors, who manage the
workers directly and are primarily in charge of the company's largest or most significant
group. An example of a senior worker in a health setting is a consultant, who is the most
senior doctor in charge of a patient’s care. They supervise a team of more junior doctors,
including registrars, who are in charge of diagnosis, care, and treatment. It is crucial to have
such senior management support in all health and social care settings as it helps ensure that
strategic and cultural alignment is in place.
Another working relationship is between professionals and practitioners. There are a variety
of care settings within health and social care, each with its own set of practitioners and
professionals. Because some health and social care settings may collaborate, they must be
able to communicate effectively. Dietitians, therapists, and speech and language therapists
are examples of non-medical and non-clinical professionals with expertise in specific fields
who work in allied health. From initial care to rehabilitation, a health and social care
practitioner provides assistance. They are able to support patients and their families by
forming close relationships with medical practitioners, ensuring that their holistic care
requirements are satisfied. Their duty is to provide support and care to people of all ages
who are facing a variety of struggles and disabilities that are interfering with their daily lives.
,UNIT 1 - Promoting Quality Care and Communication
Healthcare example
Within the video I observed regarding learning incapacities in clinics, there were numerous
sorts of connections and relationships that appeared. One case of a relationship was the
specialist and the patient, Marie. The interaction was casual and one-to-one, where Marie
was in strong agony, due to serious stomach discomfort and felt anxious after her mother's
passing. The objective of this relationship was for the specialist to analyse Marie,
accumulate information from tests, analyze her and also make her feel comfortable at the
same time. Another example of a relationship was the one between the nurse and Marie's
sister, Heather. This was a straightforward, one-to-one discussion, where Heather was still
distressed from her mother's death but was in a good enough condition to support Marie
and offer assistance through this torment and recovery. The goal of this partnership was for
them to share information about Marie in order to provide her with the best possible care as
Heather could be an effective and valuable source of information on what Marie prefers and
how she reacts to different situations - It's also for Heather to comprehend the issue, what
they're going to do to treat it, and ways she could contribute. Furthermore, the final
relationship depicted was with the nurse and the consultant, which was a formal,
one-on-one interaction that took place in a professional atmosphere. The intention of this
connection was to use the consultant's specialized guidance and teamwork to make
collaborative decisions about Marie's health in order to achieve a positive result.
Childcare example
In the childcare clip that I watched, I recognised many relationships within the nursery
setting, such as the teacher with the children. It was clear that the teachers effectively
supported pupils and overcame any language barriers by educating them on different
languages - for example, they were singing educational songs and changing the lyrics to
different languages to assist the students in understanding and learning new languages. It is
illustrated to us that the purpose of this connection was to represent positive
communication and co-operation within the classroom environment, which is important in
order to achieve an optimal learning atmosphere for pupils. Furthermore, another positive
relationship I observed was between the students and their peers in the classroom. They
had formal and friendly connections with one another and were kind to each other
throughout the lessons and especially whilst playing together - They were respectful and
shared toys which demonstrates healthy partnerships in the nursery setting. The purpose of
this type of connection is to build fruitful communication with people around us and create
genuine relationships.
Social care example
There were several different types of relationships presented in the video I watched about a
client who was placed in a residential care home after suffering from a stroke. For example,
the formal relationship between the client and her caretaker. Unfortunately, the caretaker
was unprofessional and acted inappropriately towards her throughout her stay - He clearly
, UNIT 1 - Promoting Quality Care and Communication
lacked respect for the client’s privacy as he made unnecessary comments on her
undergarments whilst going through her personal belongings without her permission.
Another way that the caretaker acted highly unprofessional was by treating her differently
from others and speaking to her with a patronizing tone which may damage the relationship
between the careworker and client. A manager-employee relationship between the head
care worker and a group of care workers were also depicted in this clip - the head care
worker conducted a meeting with the staff members; this was a formal relationship with the
purpose of keeping the other staff members notified and notified of events, visitors, and the
overall health and wellbeing of the clients. However, during the meeting, a few care workers
were disrespectfully making comments at the expenditure of the patients, but luckily this
was ceased by the manager who kept the meeting formal, appropriate and kind. These
negative relationship attitudes should be avoided at all costs in order to maintain an
optimistic setting for both clients and staff.
conclusion
Overall, there are a variety of formal and informal relationships between professionals,
clients and family. In contrast to formal relationships, which are outlined by a set of rules
and regulations that define relationships between people and tasks, informal relationships
are formed by individuals who share common interests. Informal relationships are fluid and
change over time, depending on the work environment and the group members' goals. A
mother and daughter, for example, have an informal relationship and are not obligated to
act professionally with each other. On the other hand, in a nursery, a teacher or caretaker
has a very different relationship with a child that they provide care for as it is formal and
more professional between them. Informal relationships have the benefit of assisting in the
formation of cultural and social values. Moreover, Formal relationships, such as those
between senior employees and managers, are established and usually stem from an
organization's overall goals.
SOURCES:
Relationship definition and meaning | Collins English Dictionary (collinsdictionary.com)
https://www.macmillandictionary.com/dictionary/british/relationship
Ferrerio M et al (2016) Cambridge Technicals. Level 3. Hodder.p3
http://www.gmc-uk.org/learningdisabilities/532.aspx
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