What I have noticed while paraphrasing employability and personal skills in task two is that
interpersonal skills are more specifically stated than employability skills. It is shown how critical and vital
interpersonal skills are that they had to be split into sections of different ways of communicating with
customers. This role needs a lot of analysis when recruiting to ensure that the company has not made
the wrong choice and all these skills are achieved through the recruited employee therefore why it will
be a lengthy process. Interpersonal skills are more important in employing a receptionist than
employability skills because communication is vital for this job role than any other skill, which is why in
the recruitment documentation; the educational qualifications aren’t very specifically stated whereas
interpersonal skills are very specific. To retain the right employee the company must first analyze their
interpersonal skills before all else.
Since the recruitment documentation only has three employability skills I am left with no choice but to
consider these as the three main employability skills.
1. Diploma in relevant Field: education is a core and transferrable skill that is needed for nearly all
jobs to show that the person has some level of education, however for a receptionist high level
of education isn’t required meaning that it is not so important to obtain the job role, the
minimum qualification i.e. a diploma an applicant is all that is needed just to show that the
applicant is educated to some level. Employing an educated person is better and less risky than
an uneducated person as they have some type of view on different subjects and perspectives
than an uneducated person. However the documentation has not mentioned the type of
diploma needed meaning they will accept you as long as the diploma is relevant for the job role
and you preferably show intellectual skills during the interview.
2. Minimum of 1 year of work experience in a similar Position: this qualification is important to
minimize the risk of employing someone with no experience and one that needs constant
monitoring and training to ensure that they are fit for the job which will be time consuming for
the company. Employing someone with experience is taking less of a risk as they may have
possessed needed attributes for the job role from the experience they had working for a similar
position. However I do believe it isn’t very important as sometimes taking the risk is worth it, for
example if one employee has one year work experience and one has no work experience but
possesses better attributes than the one that has some work experience It would be foolish to
overlook the employee with no work experience for one that has work experience but very little
attributes that could be beneficial for the company. So it is important to minimize the risk but
sometimes as I have mentioned before, taking the risk may be beneficial for the company and
the company should be more open.
3. Must be computer literate: this skill is very vital as most of the duties the receptionist has for
this job role are through usage of the computer. Without computer literacy they will be unable
to do most of the main duties such as:
a) Handle incoming and outgoing mails.
b) Schedule and confirm appointments and maintain events calendars.
c) Copy, file and maintain paper or electronic documents and records.
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