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2. Reporting and analyzing bugs with 100% correct answers
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Reporting and analyzing bugsTo write a fully effective report you mustKind of error to reportwhy do testers have to sell bugs?objectives of selling bugsfollow-up testingtypes of follow-up testingmake old bug new bugshow it is more generalthings that make programmers resist fixing the bugreasons for...

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  • January 3, 2023
  • 3
  • 2022/2023
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2. Reporting and analyzing bugs



To write a fully effective report you mustcorrect answers- Explain how to reproduce the
problem.
- Analyze the problem to describe it with a minimum number steps.
- Write complete, easy to understand, non-antagonistic report.

Kind of error to reportcorrect answers- Coding error.
- Design issue.
- Requirements issue.
- Documentation/Code mismatch.
- Specification/Code mismatch.

Bug reportscorrect answers- is a tool used to sell the programmer on the idea of
spending his time and energy to fix a bug.
- your primary work product as a tester.
- the best tester is the one who gets the most bugs fixed.

why do testers have to sell bugs?correct answerstime is in short supply so if you want
the programmer to spend his time fixing your bug, you have to sell him on it.

objectives of selling bugscorrect answers- motivate the buyer
- overcome objections

follow-up testingcorrect answerswhen find a failure, keep testing it to prove that it is:
- more serious than it first appears.
- more general than it first appears.

types of follow-up testingcorrect answers- vary the behavior.
- vary the options and settings of the program.
- vary the configuration (sw/hw environments).

make old bug new bugcorrect answersargue that an old bug should be treated as new if
you can find a new variation/symptom that didn't exist in previous release.

show it is more generalcorrect answers- look for configuration dependence.
- uncorner your corner cases (try extreme, mainstream inputs)

things that make programmers resist fixing the bugcorrect answers- cannot replicate the
incident.

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