Answers
Unit 29: Understanding retailing: M3
- Institution
- Pearson (PEARSON)
explain the ways in which sales techniques and customer service have developed in retail organisations.
[Show more]
3 reviews
By: samuel_bishop • 5 year ago
By: stephentucker2016 • 7 year ago
By: fahadalibwood • 8 year ago
Content preview
Timeline for McDonald’s Customer services developmentIn 1940’s, McDonald’s has been founded.
In 1962, McDonald's started to put in seats
for their customers all around the In 1979, McDonald's introduced happy
branches, so they can service customers meal and made it official and this is In 1998, McDonald's has launched a program
and let them eat in. directly targeted for kids, upon that called "Made for you" Which means that
there's customer service which are customers can order what they want on their
tailored towards the kids, by adding order, it will be ready made fresh in quality.
play grounds and toys. McDonald's has invested heavily in the
software, technology and kitchen department
in order to unveil this magnificent marvel.
1900s 1915 1930 1945 1960 1975 1980 1995 2010
In 1996, McDonald's launched it's first
website. This has helped McDonald's by
showcasing their menu and services online.
Furthermore it's also useful for customer
In 1975, McDonald's started service helpline or questions which need to be
to create drive-thru services answered.
for customers who want their
food fast and quick in their
cars, trucks.
In 2010, McDonald's has introduced free wifi for
more than 11,000 of their stores. This is created
due to their millions of customers that visit
McDonald's every day around the world. This is
part of customer service to make them happy
with the surroundings and also the products.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller btecwork. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £3.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
50990 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 15 years now