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Unit 3-p4 explain the possible priorities and responses when dealing with two particular incidents or emergencies in a health and social care setting£2.99
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P4- Explain the possible priorities and responses when dealing with two particular
incidents or emergencies in a health or social care setting
M3- Explain why it is important to maintain respect and dignity when responding to
incidents and emergencies
Case study 1– service user related
An elderly female resident is walking down the stairs and trips on damaged carpet stair tired, falling
to the bottom of the stairs. She is confused, scared and upset a carer walking past notices the
resident on the floor with her skirt in up and around her waist and other clothing covering her face.
The carer reacts in a panic as does not know what to do, firstly the carer goes to the cupboard to
look for a towel to cover the women but then finds there is a key required stopping them from
opening the cupboard. The carer then goes back to the women and thinks of calling for help but
then realises that the staff are not allowed to carry phones on them. There is no cord to pull for
assistance in the public space and no other care staff around, the carer then thinks of trying to put
them in the recovery position however none of the care staff have been provided with first aid
training. Other residents start to look over the balcony at the resident still with her skirt in the air.
The carer panics having a breakdown running away leaving the resident on the floor incapable of
getting up. The resident is then left there and found later by the night staff with a bruise to the thigh
in the same position to be very dehydrated and hungry.
What went wrong?
Within this scenario there are many events that have went wrong, that should be correct in the
future, wrong events could be.
Firstly, the carpet on the stair should not have been left damaged and unnoticed, this is a health and
safety risk to the residents and staff members, and this should be corrected as soon possible to
prevent future fallings over. To prevent this the health and safety representative should risk assess
the uneven carpet to identify how dangerous the risk is and what will be done to prevent people
from being hurt in the future. Measures to prevent this risk can be putting visible tape over the
uneven carpet to prevent it from being a tripping hazard or replacing the whole carpet to eliminate
the hazard. This hazard is a priority and should be corrected right away by a care taker or contractor.
The residents skirt was reported to be in the air from falling over. This should be corrected as this is
not treating her with dignity because the resident’s privacy is not being respected as she is exposed,
this can make her feel upset, unsafe and disrespected to correct this the carer should find something
to cover the women so she is not exposed and respected. To maintain her respect and dignity this
should be reported to an employer who can then make changes within the care home like providing
more towels around the home so this does not happen again.
, The carer reports to have no keys to access the cupboard to get a towel to cover the resident, this is
affecting the care being provided as there is no way of covering where the resident is exposed
causing her needs to not be met. To correct this all carers should have a set of keys to certain locked
facilities or designated areas for keys should be provided around the care home for quick assess.
Alternately the carer should have looked for other items that can cover the resident such as pillows,
or extra items of clothing the carer is using.
During the scenario the carer goes to call for help but carers are not allowed to carry phones with
them. This is a big issue because then there is no easy way to contact emergency services in the
event of a serious accident. In this scenario having no phones is a big issue as the resident could
have fractured or broken their bones when falling down the stairs. With no adequate equipment to
contact someone for help can cause her not to receive medical attention that is needed causing her
be in pain with no treatment for her injuries. To prevent this from happening next time an employer
should provide the employees with equipment like emergency phones so they can contact the
emergency services straight away.
Also in the case study the carer wants to put the resident in the recovery position but then does not
know how to because of not being first aid trained. When working within health and social care first
aid training has a massive importance because you are working with vulnerable people who might
require to be given first aid training like CPR, treating bleeds or chocking without this treatment
outcomes can be fatal causing deaths. So if the resident is then given incorrect first aid treatment or
not treated at all their health is a risk. To overcome this, it should be compulsory that all staff
members in the building should at least have basic first aid training to support anyone who is unwell.
The carer has a panic attack as not knowing what to do and leaves the patient without support. This
is not how the carer should react as now the resident has no way of getting up. Instead the carer
should keep calm or try and search for someone else who can provide them with support. Because
the resident has not been properly assessed anything can be wrong with them including a broken leg
or possible bleed. If it was to be a bleed, then they are at high risk of bleeding out. To prevent this
from happening again this carer should be put on a course of how to deal with situations like this
also, the employer should consider having carers work in pairs. With them in pairs then allows extra
support for the injured resident.
Emergency pull cords are red cords that when pulled trigger an alarm that alerts there has been a
serious incident that all carers should go to. In this scenario there is no cord in surrounding areas for
the carer to use. This prevents the resident from being provided with the support they need as more
staff can give the resident more support. To overcome this barrier, the employer should get
someone to install pull cords in every resident’s room, every toilet and others areas so easily
accessible. With more emergency pull cords can then provide more support for carers.
In the scenario the resident is later found by the night staff to be dehydrated and hungry. This is an
important factor that could harm the resident if they were left dehydrated and hungry long enough.
This is the carers fault as they left the situation without reporting it to any other members of staff.
To overcome this barrier from happening the resident should have been accessed by the carer or
they should of made sure they reported the incident to other members of staff right away. As if the
resident was to pass away the carer would be held liable to the death of the resident.
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