Essay
Unit 1 P3 P4 M2 D1 BTEC Health and Social Care Level 3 Communication and Interpersonal Interaction
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- OCR
Communication assignment achieving P3 P4 M2 D1. Unit 1.
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Communication and interpersonal interaction Unit 1 P3 P4 M2 D1 Building relationships:
Building relationships is important in order to create trust between yourself and a care
service user. Expressing interest in the individual, using a friendly tone and non-verbal
behaviour will help to build this trust. Things such as body language, hand gestures, eye
contact and gestures should all be altered to create a relaxed and friendly setting. Smiling is
important to show you are friendly.
Strengths:
Building relationships develops trust between yourself and a care service user, this is
important as it lets the user know that you are friendly and willing to help to the best of your
ability. The trust between both individuals means that communication will become more
effective, the relationship will become more open and honest. Building relationships
develops mutual respect between yourself and the individual. Respecting each other means
that you will both value what the other has to say. Building relationships welcomes diversity,
this means that regardless of different opinions or background, you take time to consider
what the individual has said and respect this. Building relationships develops mindfulness,
this is being responsible for your own words and actions. Being mindful means that an
individual is careful about what they say or do, and do not allow their negative emotions to
impact the people around them. Building relationships to an acceptable and trust worthy
level could mean that satisfactory customers may spread their experiences by word of
mouth. This would be beneficial for the service as it will boost reputation and trust.
Weaknesses:
Occasionally whilst building relationships you could meet someone who you do not get
along with, this is inevitable. It will be harder to interact with the individual if you do not
understand them, therefore a common ground will have to be found to build the
relationship. A professional may also come across an individual who may be afraid or
frightened of building relationships and is therefore untrusting of other individuals. This
would require more time and patience with the person. Building relationships with the
service users can be time consuming depending on the individual, some are trusting and
open others prefer keeping to themselves. Building these relationships could mean that
service users will use the service more often and for reasons that are not deemed suitable,
for example people who have a cold and would only require over the counter medication or
a prescription from the local pharmacy, but instead would opt to visit a hospital. When
building relationships with individuals some professionals may cross the boundary of a
professional relationship, this could be because you have a lot in common with an individual,
this is unacceptable as it is seen as unprofessional and could lead to favouritism when
working with service users, and this can lead to other individuals feeling alone, unimportant
and others angry.
Conclusion:
Building relationships with service users is a beneficial process. Doing this can help to
determine problems that could affect an individual’s health. Creating trust with the service
users could mean that individuals will use the service more often when required. The
problem with this is that it could also push individuals to use the service more often for
reasons that are not considered suitable for the service. I believe that it is a useful strategy
to build trust with service users. I believe overall it could make the process of caring for the
individual much smoother, and make it easier to follow the principles of care if you have
spoken and related to the individual.
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