USPS Sales & Services Associate Training exam 2023 with 100% correct answers
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Module
USPS
Institution
USPS
USPS Sales & Services Associate Training questions & answers 2023
Perception is - ANSWER-Reality
What are our goals? - ANSWER-Grow revenue, increase market share, develop lifetime customers.
What are some non-verbal communication cues? - ANSWER-Body movement, facial expressions, personal...
the ssa shows communication is occurring when they ask the hazmat question
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USPS Sales & Services Associate Training questions & answers 2023
Perception is - ANSWER-Reality
What are our goals? - ANSWER-Grow revenue, increase market share, develop lifetime customers.
What are some non-verbal communication cues? - ANSWER-Body movement, facial expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? - ANSWER-True.
Communication skills require you to practice actively attending. What does S.O.L.E.R. represent? - ANSWER-Squarely face the person. Open your posture. Lean towards the sender. Eye contact. Relax.
What is a value proposition? - ANSWER-The value to the customer of the product features and benefits....how the customer feels the product meets their needs.
What is "need satisfaction selling"? - ANSWER-The understanding of a customer's needs through the use
of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - ANSWER-I need, I want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. - ANSWER-Needs.
What is a need? - ANSWER-A desire to improve or accomplish something. An informed mutual decision with the customer on service/products is ___________. - ANSWER-A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? - ANSWER-Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all the time. - ANSWER-
Message.
If you ask a customer if they would like to send a package Priority Mail Express, which is guaranteed to arrive tomorrow, with $100 insurance and tracking included.....what park of G.I.S.T. would this be? - ANSWER-Suggest.
Once you determine how a customer wants to mail a package and have offered additional insurance, what additional products may you suggest? - ANSWER-Stamps, PO Boxes, money orders, packaging supplies, greeting cards, passports.
What is the maximum weight for any package? - ANSWER-70 lbx.
How do you determine the dimensions of a mailpiece? - ANSWER-Combine the length plus girth.
What are the 5 processing categories? - ANSWER-Letters, flats (large envelopes), machinable parcels (SPRS), irregular parcels and outside parcels (both non-machinable).
What is our "Retail Motto"? - ANSWER-Clean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? - ANSWER-130" for standard post only. Oversize charges will apply for packages exceeding 108".
When are balloon charges applied? - ANSWER-Packages weighing less than 20 lbs that measure over 84"
but not more than 108" (length + girth combined) that are shipped Priority mail zones 104 or Standard to all zones.
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