☆ U2: PEOPLE IN ORGANISATIONS
-- MANAGEMENT AND
LEADERSHIP☆
Management and managers
The functions of management, including Mintzberg’s roles of
management + Function, roles and styles
- Functions
- Planning - dividing objective → strategies and tactics and allotting sufficient
resources
- Organising - efficient resource allocation; recruitment; dividing tasks
- Directing - guiding, overseeing, motivating staff to achieve aims
- Coordinating - avoid duplication of effort; time-slot achieved
- Monitoring - assess performance → under/overachievement to be dealt with
accordingly
- Mintzberg’s roles (3 roles, 10 functions)
- Interpersonal: motivating
- Figurehead: symbolic leader
- Leader: motivating, training, recruiting
- Liaison: communication w/ other managers
- Informational: source and transmitter of info
- Monitor: relevant data; research seminars
- Disseminator: info to relevant people; appropriate and efficient
communication
- Spokesperson: info to external groups; reporting to shareholders, press
- Decisional: decisions and resources
- Entrepreneur: innovation
- Disturbance handler: respond to conflict/change in environment (int/ext)
- Resource allocator: allocation of human and physical resources -
spending, budgets, staff
, - Negotiator: represents organisation in negotiations and link-building
Leadership
The purpose of leadership
To motivate people towards a specific objective by providing (and gaining) trust and support in
pursuit of business-wide targets.
Leadership roles in business
- Directors
- Senior managers elected by shareholders - heads of departments, delegation,
recruitment, communication
- Managers
- People, resources, decisions -- direct, motivate, discipline
- Supervisors
- Appointed by managers; lead team → targets with co-operative spirit
- Worker representatives
- Appointed by workers, trade union officials → representatives to discuss
concerns
Qualities of a good leader
- Self-confidence - belief in business’ purpose
- Intelligence - realistic and achievable objectives decided on
- Creativity - innovation and improvement
- Charisma - inspire the workforce to follow
- Multi-skilled - understand tasks from all aspects of the business to efficiently recruit
Choice of leadership style
Leadership styles
- Autocratic
- All decisions at the top of the organisational hierarchy
- Efficient through monitoring but demotivating through 1-way communication
