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Complete Lecture notes CIPD Level 5 5CO03

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In my document I have set our elaborate notes and case studies for the 5CO03 module of the CIPD level 5 People Management course. These notes can be used to help you study your CIPD and fast track to completing your assignments. In the document you can find all the information you need to complet...

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  • March 7, 2023
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  • 2022/2023
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Heading Theory



CIPD Level 5 course notes




Unit 1 section 1 - Professional Behaviours &
Valuing People
Summary of Unit:

How to apply core professional behaviours e.g. ethical practice, courage & inclusivity

Can build positive working relationships and support employee voice & wellbeing

It considers how developing and mastering new professional behaviours and practices can
impact performance.


Section 1: Professional & Ethical Behaviour
[LO1]
1.1. Demonstrate professional and ethical behaviours in the context of people practice.

1.2. Recognise how personal and ethical values can be applied in the context of people
practice.

1.3. Contribute confidently to discussions in a clear, engaging and informed way to influence
others.

1.4. Reflect how you’ve taken responsibility for your work/actions including recognising &
rectifying mistakes.

1.5. Recognise when and how you would raise matters which conflict with ethical values or
legislation


Chapter 1: What it means to be a People Professional

HR Profession/ Behaviour Map

,Outcome Driven - HR professionals should make a difference on every level. Professional &
Social

Purpose - At the heart of the HR profession. We need to champion better work and working
lives

Evidence - There is a need to have evidence to support professional judgement

Principle-led - 3 key principles a) work matters b) people matter c) professionalism matters



6 Core Knowledge Areas:

1. People Practice: Understanding the range of people practice and skills needed to be
an effective people professional

2. Culture & Behaviour: Understanding people's behaviour and creating the right
organisational culture

3. Business Acumen: Understanding your organisation, the commercial and wider world
of work

4. Analytics & Creating Value: Understanding how to use analytics and its use in
creating insight and measuring value

5. Digital working: Understanding the digital environment and how to apply it in people
context

6. Change: Understand how to effectively enable change.



8 Core Behaviours:

1. Ethical Practice: Building trust by role modelling ethical behaviour & applying
consistent principles & values in decisions & choices

2. Professional Courage & Influence: Showing courage to speak up & influencing
skillfully to gain buy-in

, 3. Valuing People: Creating a shared purpose & enabling people development, voice &
wellbeing

4. Working Inclusively: Working & collaborating across boundaries, effectively &
inclusively, to achieve positive outcomes

5. Commercial Drive: Using a commercial mindset, demonstrating drive & enabling
change to create value

6. Passion for learning: Demonstrate curiosity & making the most of the opportunities to
learn, improve & innovate

7. Insights focused: Asking questions & evaluating evidence & ideas to create insight &
understand the whole picture

8. Situational Decision Making: Making effective & pragmatic decisions or choices
based on the specific situation or context


9 Specialist Knowledge:

1. Employee Experience: Creating a holistic approach around engagement & wellbeing
which enables workers to have a voice & be their best

2. Employee Relations: Ensuring the relationship between an organisation & its people
is managed through transparent practices & relevant law

3. Diversity & Inclusion: Creating inclusive cultures where individuals can thrive

4. Learning & Development: Ensuring workers have the knowledge, skills & experience
to fulfil individual and organisational needs & ambitions

5. Organisational Development & Design: Using a systematic approach & application of
behavioural science to drive organisational performance.

6. People Analytics: Using analytics to inform organisation decision-making

7. Reward: Creating remuneration & benefit approaches which are aligned to current &
future organisation needs and market conditions

8. Resourcing: Identifying, attracting & assessing to get the right fit of people for the
organisation

9. Talent Management: Maximising potential through talent identification, engagement &
planning




Chapter 2: Ethics Vs Values

Ethics Values

, What compels us to follow a certain path What motivates us as individuals to think,
They are measured by which we can judge feel or behave in a certain way
right or wrong

Ethics guide the morality of our decisions Value helps us to define the level of
and will often be influenced by policy & importance we may assign to prioritise our
legislation. Ethics should be upheld by all activities or actions. We all have different
values


Categorising Values:
The term ‘values’ is used a lot in business.

There are 3 different types of values:

1. Professional Values: Attached to certain professions; regardless of specific
organisations, everyone in a particular profession should uphold these values
2. Organisational Values: Created by an organisation to guide behaviours & actions in
the organisation to help shape culture. Each organisation has their own values.
3. Personal Values: Our motivators behind all our actions, behaviours & feelings, they
drive & motivate us to behave the way we do

How Do Values & Beliefs Shape Ways of Working?

A lot of energy and effort is put into creating organisational values, it needs to be more than
words on a page.

One action that adds the most value within a field of people practice is the support given to
the business to understand, contextualise & adopt policies

Working within a set of rules is no different. To fully adopt a set of values, you must
understand them and identify examples of behaviours that demonstrate these values.

Once that is done, policies, processes & general working practices can all be built around
these values.

Once the policies and practices are developed in line with the values the organisation will
begin to change.

Recruitment policies is one area to begin, attracting suitable candidates who reflect these
values is a good place to start. This will only work if you retain the candidates you have. If
the individual realises that the values they thought the organisation adhered to, but doesn't
resonate past recruitment stages, they may quickly disengage and leave.

If they stay, you may not get the productivity expected at the recruitment stage due to the
disconnect.

We want to develop the desired culture internally

Step 1: Ensure values are communicated clearly & are understood, describing values in
terms of behaviour they manifest is helpful. Incorporating objectives around values into
performance reviews & appraisal processes can raise the awareness of ‘living the values’

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