Unit 7
Unit 7 – principles of sage practice in health and social care
7/A.P1 Explain the implications of a duty of care in a selected health or social care
setting.
P2: Discuss ways in which complaints and appeals procedures address failure
in a duty of care in a selected health or social care setting.
P3: Describe the types and signs of abuse and neglect that may be experienced by
different individuals.
P4: Explain the factors that may contribute to and reduce the likelihood of abuse and
neglect for service users in health and social care.
P5: Explain how to respond to concerns about abuse and neglect in the selected health
or social care settings.
M1: assess the importance of balancing individuals rights with a duty of care in a
selected health or social care setting.
M2: Assess the importance of recognising and responding to evidence or concerns
about different types of abuse and neglect in health and social care.
D1: Evaluate the significance of a duty of care and complaints procedures in promoting
safe practice in a selected health or social care setting.
, Unit 7
Introduction - Simply put, duty of care is a legal requirement to behave in the best interests
of persons and others at all times. not behave in a way that causes damage or fails to act in
a way that causes harm. Act within your abilities and don't take on anything you don't think
you can handle safely. Case study 2: Wellings NHS Trust, Ward 3B is what I'll be using for
this. I need to be able to determine the importance of the processes followed when
complaints are lodged in the health and social care sector.
7/A.P1 Explain the implications of a duty of care in a selected health or social care
setting.
Following the duty of care can help you become a better professional and avoid making
mistakes on the job. This means you'll never forget a patient's medication; you'll be more
aware of service users' wants and wishes, and you'll be able to assure their safety while in
your care.
The term "duty of care" refers to the responsibility of ensuring that no one is harmed,
abused, or humiliated. In this case study, a number of care responsibilities were not met.
Lizzy D was admitted to the hospital for surgery, but the staff failed to do their duties
properly. The entry keypad to the ward was broken. This means that security was not met
since anyone may come in and do harm to service users. As a consequence, because the
door was broken, it should have been fixed to keep service users safe and out of harm's
way. This is due to the fact that the career may not be there to protect the service user, or
there may be no one on duty to guard the ward doors. This puts all service users at jeopardy
since it makes it far easier for others to gain access.
They chose not to have any employees at the door since it would distract them from their
work. In some aspects, keeping all personnel focused on their jobs is important for service
users to meet their needs; nevertheless, doing so puts them at risk and absolves them of
accountability. If she could not find someone to fix it, the ward manager should have taken
care of it herself, or at the very least asked for a security guard to keep an eye on things.
Lizzy D. received a visit from her husband. He came to see her every day, and each time he
did, Lizzy complained of pain and bruises in her arm. The nurse gave her pain killers and
medications to help her recover from her injuries, but she did not record it in the system.
She did not say anything about the bruises or agony, and she did not say anything about the
medications she gave her. This indicates that the nurse failed to do her duties and failed to
meet the care duty standards.
This may put a nurse's job in jeopardy if she continues to fail to report service users'
illnesses. Lizzy's arm was swollen and discoloured, and the nurse indicated that it had
happened rapidly. However, because the service user's health did not appear to be normal,
the nurse should have alerted management and taken further steps to keep her safe.
The ward manager, Amina, has spoken with that nurse numerous times, warning her that
this is not the first time she has forgotten to document patients' complaints.
Lizzy's husband paid her another visit, and she expressed her dissatisfaction with the same
arm. When Lizzy's husband pays her a visit, he closes the curtains and refuses to let
anybody in, stating that he must talk to her about vital matters. In the unit, visitors were
seldom supervised, and nurses frequently left visitors alone to talk with service users.
This is wrong, and it does not comply with duty of care requirements.
This puts Lizzy in danger since her husband may be abusing her while no one is looking,
and Lizzy does not feel comfortable informing anybody, which is why she can't explain her
