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Summary Emotions at the Workplace
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First, acknowledge the role of emotions play in the workplace; second, understand the part and impact of emotional labour on the individual, the organisation and society; third, examine the impact of emotions on the individual, through their relation to stress and burnout.

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  • May 24, 2023
  • 26
  • 2022/2023
  • Summary

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Professional
Management Skills


Lecture 8
Emotions at Work

, Learning Obj
• Acknowledge the role emotions
play in the workplace

• Understand the role and impact of
emotional labour on the
individual, the organisation and
society

• Examine the impact of emotions
on the individual, through their
relation to stress and burnout

, What is the role of emotional labour at
• Boundaries between organisation and individual become blurre
of expected emotion work
• Organisations regulate our emotions in the workplace
• Organisations colonise our emotional life
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