Presentation
Unit 1 Hospitality - P4
- Institution
- Pearson (PEARSON)
Presentation of 4 pages for the course Unit 1 - The Hospitality Industry at PEARSON (Pass)
[Show more]
Content preview
Customer ServiceCustomer service is the service which is received before and after purchasing a product or service. Staff
which work in the customer service department are responsible for meeting customer expectations
and dealing with complaints.
Holiday Inn Premier Inn
Customer service at holiday inn is at a average Premier inn and its staff (receptionists,
standard. They provide a great deal of housekeeping and catering services) provide
customer care and care about the opinions of good customer service Proof of this is the fact
their customers. Unsatisfied customers are that his year premier inn was voted as the UK’s
able to easily complain and raise their top rated hotel chain by which?. The hotel chain
suggestions to the business through the received this title after a range of their products
‘customer care’ section of the businesses and services such as value for money, customer
website. This section features three different satisfaction, cleanliness and bed comfort were
options for customers who need help, these
are; FAQ’s, contact numbers/options and inspected. In addition to this 563 of their
complaint form submissions. hotels, have been awarded with TripAdvisor’s
Providing good customer service to guests is a Certificate of Excellence, based on what
customers thought and rated their stay. These
vital part of ensuring that a business survives. awards improve the businesses performance as
Bad customer service can damage the they attract more customers and can result in
reputation of a business and can therefore
repeat performance.
lead to a decrease in customers.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller TammyB. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £2.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
52510 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now