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P2 : Discuss theories of communication M1 : Assess the usefulness of theories of communication within health and social care environments£5.99
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Unit 1 : Developing effective communication in health and social
P2 : Discuss theories of communication
M1 : Assess the usefulness of theories of communication within health and social care
environments
Argyle Stages of the Communication Cycle
Michael Argyle developed the theory of the communication cycle, in this theory there are six
stages which are to happen. The six stages are: the idea occurs, message coded, message sent,
message received, message decoded and finally message understood. The idea occurs is the
first stage of this cycle, this is where you think of an idea to speak to the person about a
certain subject and have thought about a subject you want to talk to them about. The second
stage of this cycle is message coded. The message sent is the third stage of this cycle, this is
where you have spoken/ said your message to the other person, you will have said your
message in the way that you think is appropriate for the conversation you are having.
The fourth stage of this cycle is the message received, this is where the other person has
listened to what you have said to them and received your message towards them. The
message decoded is the fifth stage of the cycle, this is where the person who has received
your message is now decoding what you have said. The sixth and final stage of the cycle is
the message understood, this is where the person has now understood your message and has
fully translated and processed the way you have said it and the way you wanted it to come
across. The other person will now be having an idea occur that they want to communicate
back to you, this now means that the whole six stages will be gone through again but this time
starting with the other person meaning the cycle will be continuously repeated until a final
solution and understanding has been met by both people and no more ideas or questions have
occurred for the conversation to continue.
Why it is effective?
In a hospital this commutation cycle is used when you are with a patient on your own, this
means you will develop good communication skills for when you are with other patients and
other people in your life. Michael Argyle’s communication cycle has benefits in a hospital
because it means your conversation will be straight to the main point of you being there and
can be easier for the patient you are with because it means they can also can ask you any
question or queries they have about what they are being told and they may also feel a lot
more comfortable in one to one basis with the conversation going to straight to the point as it
means they know they are not being swayed around the problem they have and know that
what are saying will be strictly confidential and that you are not going to tell other people so
they are going to feel comfortable if you need to have a conversation like this again with
them.
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