Exam (elaborations)
Devoted 2023 Agent Certification
- Institution
- Devoted 2023 Agent Certification
Devoted 2023 Agent Certification
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Devoted 2023 Agent CertificationDevoted Vision - ->60 net promoter score(NPS), while reducing costs by
20%, Long term
-5 Core Ingredients - -1. Newer Medicare Advantage Plan
2. Devoted Tech Platform
3. Partnership with strong pcp's
4. Devoted Health Guides
5.Devoted Medical Group
-Our Growth - -Todd and Ed Park launched Devoted in 2017 (our first
membership came in 2019).
We are currently the fastest growing Medicare Advantage plan in the
country.Devoted has 18,000 + members, as of May 2020.
We have raised over $300 million, and are financially stable.We are building
for a rolling 20-year horizon; we are not in the business of building and
selling.
-Why we Start from Scratch - -Building from the ground up means that we
have not wasted time revising clunky systems or outdated tech.
When everyone builds the company together, there is no pre-existing
corporate culture that needs to be changed.
-Devoted Tech Platform - -Our results: Faster claims processing - we pay
specialists within 5 business days, 90% of the time. Prior authorizations
processing within 72 hours. Credentialing process - less than 2 weeks to
credential new providers. Faster commission payments.
-Partnerships with strong PcP's - -Partner with high-performing Pcp
-Devoted Health Guides - -Navigators, Problem-Solvers, Supporters
-We Stand By What We Say - --When it comes to answering the phones.....
Our average speed of answer is 24 seconds.
82% of calls are answered in less than 30 seconds.
-When it come to solving our member's issues.....> 80% of member issues
are resolved same-day.> 90% of member issues are resolved within 3 days.
-Devoted Medical Group - -Devoted Medical Group (DMG) is designed to
help provide additional virtual and in-home care above and beyond the care
they receive from their physicians now.
Our team is comprised of doctors, nurse practitioners, and nurses providing
care in members homes and over the phone.
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