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  5. Travel And Tourism
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  7. Unit 4 - Customer Service in Travel and Tourism

Essay

P4, P5, M2, M3, D2 - Customer Service

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BTEC Travel and Tourism - Unit 4 - Customer Service P4, P5, M2, M3, D2 - Customer Service - Distinction Having described these skills, learners will have the opportunity to put them into practice as P4, P5, M2 and M3 must be assessed through practical activities. This could be in real travel and ...

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Document information

  • March 4, 2017
  • 10
  • 2016/2017
  • Essay
  • Unknown
  • Unknown

Subjects

  • btec travel and tourism unit 4 customer service p4
  • p5
  • m2
  • m3
  • d2 customer service distinction having described these skills
  • learners will have the opportunity to put them into practice as

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By: nadine_ohare • 3 year ago

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By: imranilyas115 • 5 year ago

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By: Lisa66 • 5 year ago

Thank you:)

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By: meganmcelroydo1 • 6 year ago

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By: bentwarrowsmith • 6 year ago

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By: Lisa66 • 6 year ago

Thank you for your positive review, I really appreciate it:)

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By: kathrynmckee851 • 7 year ago

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By: connorjhedges • 7 year ago

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Content preview

CUSTOMER
SERVICE
TASK 3 CHECKLIST/PORTFOLIO




Written  Replying to a complaints letter
communication (Richard Branson example)
(Non-verbal and
Electronic)
 Reply to email in scenario ( this has to be
realistic and in an email format , it is in the
assignment brief under Task 3 )

You are working in a travel agency and have
to sell a holiday.
 Role play
 Script
 Photo
 Evaluation

Verbal  Telephone enquiry – create a script/role
(Face to face and play
Telephone)
What needs to be included?
Scenario role  Plans
plays in this  Photos
portfolio  Evaluation
 Script

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