BTEC Extended Diploma Level 3 Travel and Tourism - Unit 6 - Preparing for Employment in Travel and Tourism
P1, P2, M1
For P1, learners must describe career opportunities for a minimum of three component industries in the travel and tourism sector, for example travel agents, UK tour operations, ai...
Air Cabin Crew Hotel Receptionist Marketing Officer
Job Role: Job Role: Job role:
The role of an air cabin crew member is to Your role includes welcoming guests to the You will be responsible for marketing strate-
provide excellent customer service to pas- hotel, making reservations for them and at- gies and activities within the company. You
sengers while ensuring their comfort and tending to their other needs that are instrumen- will oversee the marketing department and
safety throughout the flight. You will be tal to their comfort during their stay. provide direction and feedback on major pro-
trained to deal with security and emer- jects.
You need to ensure that the guests experience
gency situations which may arise and can Your duties include assisting interviewing,
maximum comfort and satisfaction at the hotel.
administer first aid to passengers. hiring and training of key material staff mem-
You must present a good image of the hotel
You will make sure that all emergency and leave e lasting impressions in the minds of bers, analysing market trends, competitor of-
equipment is in working order prior to visitors. ferings, demographics and other information
take off and there are no supplies. Your that affects marketing strategies. You will
You must maintain high level of professional-
role will be to help passengers to board Entry requirements:
ism in dealing with guests. You have to be
the plane and give a demonstration of
smartly and neatly dressed always and should
safety procedures and equipment. • Experience in marketing
be able to know of the hotel`s facilities.
• Understanding of Business Practices
Entry requirements:
Entry requirements: • Leadership skills
• At least 19 years old • Managerial skills
• Excellent communication and customer
• Physically fit to undertake flying du- • Multi-tasking
service skills
ties • Communication skills
• Height between 1.6 and 1.89
• Ability to multi-task
• Computer Proficiency
• Good crisis management skills
• Visual activity of 6/9 • In-Depth Research and Analysis
• Good interpersonal skills
• Fluent in spoken and written English • Financial Knowledge
• Must be orderly
• EU passport holder • Degree in Marketing or Business Studies
• Speaking a second language could be ad-
• Successful experience within a cus-
vantage Progression opportunities:
tomer service environment
Progression opportunities:
You may progress to marketing manager posi-
Progression opportunities:
You may progress to administrator, secretary, tion.
You may progress to air cabin crew supervisor, customer services manager or prac-
manager position. tice manager position.
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