CSAM Exam Questions & Answers 2023/2024
What is IAITAM? - ANSWER-International Association of Information Technology Asset Management
What three Key Process Areas serve as the core foundation of the ITAM program? - ANSWER-1) Program Management
2) Communication and Education Management
3) Po...
CSAM Exam Questions & Answers
2023/2024
What is IAITAM? - ANSWER-International Association of Information Technology Asset Management
What three Key Process Areas serve as the core foundation of the ITAM program? - ANSWER-1) Program
Management
2) Communication and Education Management
3) Policy Management
What are the two ways IT Asset Management is defined? - ANSWER-1) Business core competency -
serves everyone in an organization
2) Business infrastructure - entire program that includes processes, procedures, policies, roles and
documentation
What three aspects does ITAM manage? - ANSWER-Financial, Contractual, and Inventory
What is Program Management? - ANSWER-set of processes required to build, maintain and monitor the
ITAM core competency
What is the main purpose of an ITAM program? - ANSWER-To capture:
- the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports the mission
- measurements - feedback to determine the effectiveness of ITAM program
- prioritization
What is the secondary purpose of an ITAM program? - ANSWER-to market the value of ITAM through
informing and gathering cooperation
, What are two main characteristics of ITAM as a program? - ANSWER-PERMANENT - not going away
Process-centric
What are policies? - ANSWER-WHAT needs to be accomplished
WHO the audience
WHY a policy is important
- the path of action determined as mandatory
What are procedures? - ANSWER-HOW a task should be performed
Three goals of policy management - ANSWER-1) Effective implementation, including awareness
2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance
What is a needs analysis? - ANSWER-ensuring that team member goals are validated or contrasted
against organizational requirements
Policy creation and validation - ANSWER-Team is responsible for making sure the policy fits the needs of
the organization through validating the policy internally
policy management - gaining support - ANSWER-HR and legal departments must enforce the policy and
executive management must support the policy for it to succeed
Policy management - review and update policy - ANSWER-a policy must be reviewed 2 months after
implemented, and if it requires adjustment, it must be re-evaluated 2 months later again
What three things do effective policies provide? - ANSWER-1) Controls to behavior
2) Influence during changes (organizational, trends, economy, etc.)
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Bensuda. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £8.93. You're not tied to anything after your purchase.
