Test Bank for BCOM, 11th Edition by Carol M. Lehman
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Module
Business Communication
Institution
Business Communication
Test Bank for BCOM 11e 11th Edition by Carol M. Lehman, Debbie D. DuFrene, Robyn Walker. ISBN-13: 1243
Full Chapters test banks are included
1. Establishing a Framework for Business Communication.
2. Focusing on Interpersonal and Group Communication.
3. Planning and Decision Making.
4. Pre...
Chapter 01: Establishing a Framework for Business Communication
Multiple Choice
1. In ideal situations, the goal of communication is to _____.
a. reach mutual understanding
b. better prospects of self-advancement
c. provide valuable feedback
d. commend others
ANSWER: a
FEEDBACK: a. Correct. In ideal situations, the goal of communication is to reach mutual
understanding. Studies indicate that managers typically spend 60 to 80
percent of their time involved in communication. Refer to 1-1: Value of
Communication.
b. Incorrect. Without mutual understanding, effective communication has not
taken place. Refer to 1-1: Value of Communication.
c. Incorrect. Without mutual understanding, effective communication has not
taken place. Refer to 1-1: Value of Communication.
d. Incorrect. Without mutual understanding, effective communication has not
taken place. Refer to 1-1: Value of Communication.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Value of Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: BCOM.LEHM.24.01.01 - Define communication and describe the value of
communication in business.
ACCREDITING STANDARDS: ACS.BCOM.03 - Communication
TOPICS: Business communications
Principles of communication
KEYWORDS: Bloom's: Understand
DATE CREATED: 7/14/2022 8:49 AM
DATE MODIFIED: 1/26/2023 9:57 AM
2. In the communication process, differences in education level, experience, and culture of the sender and the receiver
are examples of _____.
a. synergies
b. interferences
c. chronemics
d. connotations
ANSWER: b
FEEDBACK: a. Incorrect. Differences in educational level, experience, and culture of the
sender and the receiver are examples of interferences. Refer to 1-2: The
Communication Process.
b. Correct. Interferences, also called barriers, are numerous factors that hinder
the communication process. Differences in educational level, experience, and
culture of the sender and the receiver are examples of interferences. Refer to
1-2: The Communication Process.
. Page 1
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