Test Bank for IT Strategy & Innovation 5th Edition 5e by James D. McKeen, Heather A. Smith. Full Chapters test bank are included - Chap 1 to 21
Section I: Delivering Value with IT
Chapter 1: From Technology to Value
Chapter 2: Developing IT Strategy for Business Value
Chapter 3: Advancing a D...
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Test Bank IT Strategy & Innovation 5th Edition McKeen
Chapter 1, From Technology to Value
QUESTIONS:
EASY
1) Choose the phrase that best completes this sentence:
_____ is the single largest category of U.S. capital investment
A. Business Analytics
B. IT
C. Marketing
D. Software
2) Is this idea true or false:
Plug-in technology and value will be delivered is called Silver Bullet Thinking.
A. True
B. False
3) Choose the phrase that best completes this sentence:
Business implementing technology without input from IT is called ____.
A. Business Design
B. Cloud Technology
C. Problem Solving
D. Shadow IT
4) Is this idea true or false:
Traditional IT metrics are an effective tool to tell the IT value story?
A. True
B. False
,5) Is this idea true or false:
Metrics help tell the full value story to justify investments and demonstrate value delivery.
A. True
B. False
6) Is this idea true or false:
When a business has a vague, unclear strategy, it will always have a low perception of the value of IT.
A. True
B. False
7) Choose the phrase that best completes this sentence:
It is best to tell the IT story using business _____.
A. metrics
B. language
C. objectives
D. strategy
E. All the above
F. None of the above
8) Is this idea true or false:
A business case and measuring success by on-time and on-budget delivery are the best practices for
managing value.
A. True
B. False
,MEDIUM
9) Choose the phrase that best completes this sentence:
_____ is responsible for ensuring that value is realized from IT investments.
A. Executive Leaders
B. Managers
C. IT Leaders
D. IT Staff
E. All the above
F. None of the above
Type: MR
10) Select all the items below from which IT value is realized.
A. A bottleneck created by accelerating a part of a process.
B. Technology itself.
C. Technology tested against customer needs, practices, or preferences.
D. Unused technology.
E. None of the above
11) Type: MR
Select the items below that should not be used in a convincing IT value business narrative
A. Explain the why, what, and how of the work.
B. The story should always be built from the technology (bottom-up).
C. The story should be tailored for each stakeholder group.
D. The story should be about the technology.
E. The story should be framed around business terms and language.
F. None of the above
, 12) Type: MT
Match the reasons below with telling a story from the bottom-up or the top-down.
a. bottom-up = Keep asking, "so What?"
b. bottom-up = Justifying foundational technologies
c. top-down = Justifying new functionality
d. top-down = Fitting technology to business objectives
13) Type: MR
Select all the items below that are examples of high-level value.
A. Differentiating existing business capabilities related to products.
B. Improving essential business functions.
C. Matching industry-standard technology.
D. Potential to transform a business through new markets.
E. Reducing Risk.
F. Upgrading staff computers.
G. None of the above
14) Select all the statements that are not true about the appropriate use of metrics to tell the IT value
story.
A. A good metric has a clear link to a business outcome.
B. A good metric is difficult because IT work is several steps removed from the business objective.
C. A good metric is straightforward when outcomes are clearly defined at the outset of an initiative.
D. A good metric is understandable by a non-IT audience.
E. A good metric should be a leading indicator of change.
F. None of the above
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