NHA CCMA: Clinical Patient Care
(General Patient Care) Questions and
Answers
Sodium hypochlorite solution - -most common solutions used to disinfect
surfaces
-PPE (personal protective equipment) - -a barrier between a person and
pathogens; includes gloves, gowns, masks, goggles, and face shields
-Active listening - -allows the MA to fully understand what the pt. is
communicating verbally & non-verbally
-Open-ended questions - -questions that lead to further explanation
-Restatement (Interviewing technique) - -repeating & paraphrasing info to
confirm accuracy
-Clarification (Interviewing technique) - -summarizing info to clear up any
confusion
-Nonverbal communication - -communication using body movements,
gestures, and facial expressions rather than speech
-Sympathy - -feeling compassion, sorrow or pity for the hardships of
another
-CC (Chief Complaint) - -reason for the office visit
-Allergy - -adverse reaction caused by an antigen-antibody response
-Scoliosis - -abnormal lateral curvature of the spine
, -Pyrexia - -fever
-98.6 F (37 C) - -normal body temperature
-Fingers used to palpate the pulse - -2nd & the 3rd fingers
-Radial pulse site - -thumb side of the wrist
-Brachial pulse site - -inside the upper arm
-Carotid pulse site - -neck, just below the jaw bone
-Auscultation - -listening with a stethoscope
-Palpatation - -the art of touching
-Newborn average HR - -120-160 bpm
-Infant average HR - -80-140 bpm
-Toddler average HR - -80-130 bpm
-Preschool average HR - -80-120 bpm
-School-age average HR - -70-100 bpm
-Adult average HR - -60-100 bpm
-Respiration - -evaluated by rate, rhythm & depth
-Normal respiratory rate in a newborn - -30-50 bpm
-Normal respiratory rate in an adult - -12-20 bpm
-Systolic pressure - -1st sound when taking BP
-Diastolic pressure - -last sound when taking BP
-60/30 to 100/80 mmHg - -Average BP for infants & children
-120/80 mmHg - -normal BP
-Systolic (120-129 mmHg) pressure - -elevated BP
-130 to 139/80 to 89 mmHg - -stage 1 hypertension
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