Exam (elaborations)
Shake Shack - New Hospitality Test Questions and Answers 2023
Shake Shack - New Hospitality Test Questions and Answers 2023
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Shake Shack - New Hospitality TestQuestions and Answers 2023
The face you make when you are not mindful of it or think no one is watching
is called your: - -Resting Face
-Why it important that we create cRraves and make suggestions to our
guests? (Select all that apply)
We have a vast menu that some people might not fully understand;
It helps ensure order accuracy so that the guest doesn't forget to order
something;
To help increase our sales at the Shack and encourage our guests to enjoy
their meal to the fullest extent
To make sure our guests order a menu item from each station, keeping our
Team Members active - -1st, 2nd, and 3rd answer choices (We have a vast
menu that some people might not fully understand;
It helps ensure order accuracy so that the guest doesn't forget to order
something;
To help increase our sales at the Shack and encourage our guests to enjoy
their meal to the fullest extent)
Key words: people do NOT need to order an item from each station!
-While in between transactions, a guest walks up to your register right after
ordering, realizing that their ShackBurger doesn't come with fries. What
should you do? (Select the BEST answer) - -Start a new order to ring in their
fries, use their same buzzer number, and mark it as an "add to check"
-Which of the following questions should prompt you to ask our guest if
there is an allergy concern (Select ALL that apply)?
"What kind of oil do you use in your fryers?"
"Do you guys have peanuts or peanut butter here?"
"Can I order my ShackBurger without a bun?"
"Which burger is your favorite?"
"How big are your fry portions?" - -1st, 2nd, and 3rd answer choices ("What
kind of oil do you use in your fryers?"
"Do you guys have peanuts or peanut butter here?"
, "Can I order my ShackBurger without a bun?")
Key words: favorite burgers or fry portion size have nothing to do with
allergies
-If a guest has an allergen concern, why is it important that we always print
the "chit sheet" and review it with our guests (Select ALL that apply)? - -We
do not want to risk forgetting any key information which can result in severe
injury to our guests, even if we think we have it memorized
-Who should be carded when ordering wine or beer (select the BEST
answer)? - -All guests that appear to be under the age of 40
-Why is it important that as a Cashier, you state the amount of money the
guest gave you before giving them back their change? (Select ALL that
apply)
It's part of getting them excited about the great meal they are about to
enjoy!
To ensure we are on the same page with the guest about how much change
they will be receiving;
So that the guest knows that any $20 bills or more will be verified with a
money pen or scanner
To ensure we maintain an accurate cash drawer throughout the shift) - -2nd
and 4th answer choices (To ensure we are on the same page with the guest
about how much change they will be receiving;
To ensure we maintain an accurate cash drawer throughout the shift)
Key words: The excited answer makes no sense, and $20 bills are not
scanned by a money pen
-A guest orders a no-bun Cheeseburger, explaining that they have a Gluten
allergy. What should you do (select all that apply)?
Print out the "gluten allergy" chit for the guest;
Announce loudly in the kitchen that there is a gluten allergy walking in, so
that the bun station and expo station can change their gloves
Make sure they are also aware of our "gluten-free bun" option;
Enter gluten allergy on the POS system;
Tell the guest that since we can't make any promises, we will not
accommodate their request
Explain to the guest that we take as many measures as possible to avoid
cross-contact, but we cannot guarantee that none will occur - -1st, 3rd, 4th,
and 6th answer choices (Print out the "gluten allergy" chit for the guest;
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