Chapter 01
Test Bank
1. There is only one best way to manage people, teams, or organizations. A particular management practice that worked today will work tomorrow.
This is called the contingency approach.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.
Topic: Contingency Theory
Feedback: There is no single best way to manage people, teams, or organizations. An important part of your success is your ability to know which
tools to use and under what circumstances. This is described as a contingency approach to managing people and is the foundation of contemporary
OB.
2. Common sense focuses on the past, and because of this, it is strong in responding to the unexpected.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.
Topic: Contingency Theory
Feedback: Common sense is especially weak in responding to the unknown or unexpected. And because it focuses on the past, common sense lacks
vision for the future.
3. When major league baseball officials failed to notice they had created conditions that encouraged players to use steroids, this was an example of
“motivated blindness.”
TRUE
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 01-03 Describe the ways in which you can apply OB knowledge to effectively solve problems.
Topic: Ethical Behavior
Feedback: In Table 1.2 the example of “motivated blindness” is: Baseball officials failed to notice they’d created conditions that encouraged steroid
use.
4. OB includes topics such as managing your peers and your bosses, as well as managing your subordinates.
TRUE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.
Topic: Organizational Behavior (OB)
Feedback: Organizational behavior includes knowing about managing yourself, as well as others, up, down, and sideways.
5. Soft skills are job specific; they are useful only in certain jobs.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
1-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,Learning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.
Topic: Conceptual Skills
Feedback: Soft skills are not job specific. They are portable skills, more or less relevant in every job, at every level, and throughout your career.
6. Problem solving is a systematic process for closing the gap between an actual and a desired outcome.
FALSE
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-02 Explain the drivers of unethical behavior and ethical lapses, and the lessons that can be learned as a result.
Topic: Outcomes
Feedback: A problem is a difference or gap between an actual and a desired state or outcome. Problems arise when our goals (desired outcomes) are
not being met (actual situation). In turn, problem solving is a systematic process for closing these gaps.
7. John is spending 12 hours a day at work and is exhausted. He decides that he will work no more than 8 hours—no matter what. This is a good
example of the Three-step Problem-Solving Approach.
TRUE
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Analyze
Difficulty: 1 Easy
Learning Objective: 01-03 Describe the ways in which you can apply OB knowledge to effectively solve problems.
Topic: Organizational Behavior (OB)
Feedback: The Three-Step Problem-Solving Approach notes that you should (1) define the problem in terms of desired outcomes, (2) identify
potential causes using OB concepts and theories, and (3) make recommendations or take action. In this case, John has noted a problem (but not
necessarily the outcomes he wants) and has completely skipped step 2.
8. Unethical behavior erodes trust, but has no effect on cooperation in organizations.
FALSE
AACSB: Analytical Thinking
AACSB: Teamwork
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-02 Explain the drivers of unethical behavior and ethical lapses, and the lessons that can be learned as a result.
Topic: Ethical Behavior
Feedback: Unethical behavior reduces cooperation, loyalty, and contributions, which of course hurts the performance of individuals, teams, and
organizations.
9. American Airlines pilots created widespread slowdowns in flights to pressure their company in negotiations with their union. This was illegal.
FALSE
AACSB: Analytical Thinking
AACSB: Ethics
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 01-02 Explain the drivers of unethical behavior and ethical lapses, and the lessons that can be learned as a result.
Topic: Ethical Behavior
Feedback: In 2012, American Airlines pilots created widespread slowdowns in flights to pressure the company in negotiations with their union, a
notable instance of how widespread unethical behavior has resulted in virtually no legal consequences.
10. Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach.
TRUE
AACSB: Analytical Thinking
2-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02 Explain the drivers of unethical behavior and ethical lapses, and the lessons that can be learned as a result.
Topic: Ethics
Feedback: Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach rather than a controlling,
target-driven one. They are people who listen and who foster cultures in which employees are not scared to point out problems, and in which staff
feel they have a personal responsibility to enact corporate values, be they health and safety concerns or putting the client’s interests first.
11. According to research, the most common predictor of cheating in school is peer behavior.
TRUE
AACSB: Analytical Thinking
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02 Explain the drivers of unethical behavior and ethical lapses, and the lessons that can be learned as a result.
Topic: Ethical Behavior
Feedback: A study of graduate students, including MBAs, in the United States and Canada found that peer behavior was by far the strongest predictor
of why students cheated, followed by severity of potential penalties, and certainty of being reported.
12. A decision is a gap between an actual and a desired situation.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03 Describe the ways in which you can apply OB knowledge to effectively solve problems.
Topic: Decision Making
Feedback: A problem is a difference or gap between an actual and a desired situation.
13. OB concepts and theories can be classified into three broad categories: person factors, group characteristics, and environmental characteristics.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Explain how OB can help you organize a problem in order to achieve a solution effectively.
Topic: Organizational Behavior (OB)
Feedback: OB concepts and theories can be classified into two broad categories: person factors and environmental characteristics.
14. The interactional perspective states that behavior is a function of interdependent person and environmental factors.
TRUE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Explain how OB can help you organize a problem in order to achieve a solution effectively.
Topic: Organizational Behavior (OB)
Feedback: Notably, the interactional perspective states that behavior is a function of interdependent person and environmental factors.
15. The “organizing framework” for understanding and applying OB is based on the systems approach.
TRUE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
3-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, Difficulty: 1 Easy
Learning Objective: 01-05 Classify OB knowledge and tools for problem solving with the support of the Organizing Framework.
Topic: Organizational Behavior (OB)
Feedback: To assemble our framework, we use the systems approach as our foundation.
16. Maria is having an argument with her father. He believes that focusing on her computer skills is the most important of Maria’s college
experience. Maria disagrees, arguing that ______ is/are the more critical.
A. overall technical expertise
B. self-awareness
C. problem-solving skills
D. an ethical perspective
E. business knowledge
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.
Topic: Conceptual Skills
Feedback: Regardless of your area of study, the greatest benefit of your education is developing problem-solving and critical-thinking skills.
17. ______ is the interdisciplinary field dedicated to understanding and managing people at work.
A. Management theory
B. Management dynamics
C. Organizational behavior
D. Organizational dynamics
E. Organizational theory
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.
Topic: Organizational Behavior (OB)
Feedback: The term organizational behavior (OB) describes an interdisciplinary field dedicated to understanding and managing people at work.
18. Which of the following fields is not a field from which OB draws?
A. Political Science
B. Accounting
C. Statistics
D. Economics
E. Vocational Counseling
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.
Topic: Organizational Behavior (OB)
Feedback: OB draws on research and practice from many disciplines to deal with how people behave at work, including: anthropology, economics,
ethics, management, organizational theory, political science, psychology, sociology, statistics, and vocational counseling.
19. OB is important in all facets of school and work because
A. hard skills are a critical factor to your success.
B. this indicates that you have common sense.
C. this technical knowledge is in great demand.
D. a career in OB will ensure a high salary.
E. it helps us to understand and manage people.
AACSB: Analytical Thinking
4-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
