Test Bank
Chapter 3: Practice and Promote Effective Listening
Learning Objectives
• Define listening.
• Identify how much time we spend listening.
• Define hearing.
• Recall the difference between active and passive listening.
• Name who developed the HURIER model of effectiv...
1. Identify the public speaking skills that will help you with your education.
2. Recall the professional benefits of becoming a good public speaker.
3. Recall the personal benefits associated with learning public speaking skills.
4. Define intrapersonal communication.
5. Define interpersonal communication.
6. Define small group communication.
7. Define mass communication.
8. Define public speaking.
9. Define sender.
10. Define context.
11. Define receiver.
12. Define frame of reference.
13. Define message.
14. Define channel.
15. Define feedback.
16. Define noise.
17. Recount the origin of public speaking.
18. Define rhetoric.
19. Identify how the tradition of public speaking continues to evolve.
20. Define public speaking anxiety.
21. Identify strategies for working with speaking anxiety.
22. Define ethics.
23. Determine how to be an ethical speaker.
True/False
1. Public speaking ability is primarily useful for those in politics, entertainment, and
business.
Answer: False
Level: Understanding
Topic: Benefits of public speaking
2. Oral communication skills are in high demand in the workplace.
Answer: True
Level: Remembering
Topics: Benefits of public speaking; professional benefits of public speaking
3. Studying public speaking teaches you to present yourself confidently even when you
are nervous.
Answer: True
, Level: Understanding
Topics: Benefits of public speaking; Personal benefits of public speaking
4. Interpersonal communication is a form of communication that takes place only
between two people with a close personal relationship, such as friends or family
members.
Answer: False
Level: Understanding
Topics: Forms of communication; Interpersonal communication
5. A comment posted on a public website is a type of mass communication
Answer: True
Level: Understanding
Topics: Forms of communication; Mass communication
6. When a business executive gives a presentation to a specific group of customers via
teleconference, she is engaging in public speaking.
Answer: True
Level: Understanding
Topics: Forms of communication; Public speaking as a form of communication
7. All forms of communication involve one or more senders and receivers.
Answer: True
Level: Remembering
Topics: Communication components; Senders; Receivers
8. A speaker establishes the frame of reference for his or her message through
thoughtful use of words, gestures, and expressions.
Answer: False
Level: Understanding
Topics: Communication components; Senders; Encode
9. There are two channels for delivering a message, auditory and visual.
Answer: False
Level: Understanding
Topics: Communication components; Channels of communication
10. Feedback enables speakers and listeners to simultaneously send and receive
messages with each other.
Answer: True
Level: Remembering
Topics: Communication components; Feedback
11. In the context of public speaking, noise means something that interferes with the
ability of the listener to hear the speaker's voice.
Answer: False
, Level: Understanding
Topics: Communication components; Types of noise
12. The fundamental principles of public speaking date back roughly 500 years.
Answer: False
Level: Remembering
Topic: History of public speaking
13. Those who routinely speak before large audiences, such as politicians and business
leaders, do not suffer from stage fright.
Answer: False
Level: Understanding
Topic: Public speaking anxiety
14. The morals that guide ethical public speech are little changed from when they were
first established in ancient Greece.
Answer: False
Level: Remembering
Topic: Ethics
15. If you say something that is offensive to some of your listeners then you have
behaved unethically.
Answer: False
Level: Understanding
Topic: Ethics
Multiple Choice
1. Studying speechcrafting has the added benefit of developing your ability to
A. present ideas clearly and effectively.
B. overcome stage fright.
C. take the initiative.
D. maintain eye contact with your audience.
Answer: A
Level: Remembering
Topics: Benefits of public speaking; Educational benefits of public speaking;
Speechcrafting
2. You can expect studying public speaking to benefit you in your college career in all
of the following ways except
A. greater adaptability.
B. enhanced critical thinking skills.
C. improved research skills.
D. better memory.
Answer: D
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