HDI Desktop Advanced Support Technician (HDI-DAST) Questions and Answers(A+ Solution guide)
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Module
HDI Desktop Advanced Support Technician
Institution
HDI Desktop Advanced Support Technician
Service Management Systems - 1. Incident and service request tracking, 2. Problem tracking, 3.
Change Tracking, & 4. Configuration / Asset Management Systems
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Service Transition (ITIL) -Builds, tests, and prepares services for transition to live operations.
Service Operation (ITIL) - Delivers...
Service Management Systems - ✔✔ 1. Incident and service request tracking, 2. Problem tracking, 3. Change Tracking, & 4. Configuration / Asset Management Systems - ✔✔ Service Transition (ITIL) - ✔✔ Builds, tests, and prepares services for transition to live operations. Service Operation (ITIL) - ✔✔ Delivers and supports services in operation Service Strategy (ITIL) - ✔✔ Provides policy and Guidance incident management - ✔✔The primary purpose is to restore service as quickly as possible and minimize the impact on business. To prevent the recurrence of event. Incident Management benefits - ✔✔ 1. Minimizing impact to business, 2. Minimizing downtime for users, 3. Identifying training requirements for staff and users. Integrated Systems (IS) - ✔✔ purpose is to reduce time, errors and to enable processes. It also increase efficiency and accuracy of information Sources of IT Best practices (Framework models) - ✔✔ 1. HDI, 2. ITIL, 3. KCS (Knowledge -Centered Support)
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