Chapter 03
Managerial Decision Making
True / False Questions
1. Important, difficult decisions tend to be nonprogrammed, and they demand creative approaches.
True False
2. The manager of a burger restaurant faces conflict when she must decide whether to cut hours for all empl...
1. Technological change is one of the ongoing challenges that characterize the current
business landscape.
True False
2. A global company can be headquartered anywhere, but usually most of its
employees come from the organization's home country.
True False
3. Collaboration occurs within companies and between companies, but it cannot occur
between a company and a customer.
True False
4. Globalization has reduced the need for innovation by equalizing production costs.
True False
5. Done properly, sustainability encourages people to live in ways that can be
maintained for a short period without harming environmental resources.
True False
6. In today's world, planning is a top-down function in which top executives establish
business plans and tell others to implement them.
True False
7. It is sufficient for a manager to pay attention to one of the four management
functions as long as he or she is very skillful at it.
True False
8. Top-level managers are also known as tactical managers because they translate
general goals into specific objectives.
True False
9. The need for interpersonal and communication skills fades as a manager moves from
the lower levels of an organization into the upper management arena.
,10. Emotional intelligence should be viewed as something you inherit and cannot
change.
True False
Multiple Choice Questions
11. Which of the following types of companies are affected by globalization?
A. Primarily large
companies
B. Primarily small
companies
C. Both large and small
companies
D. Only companies with overseas
factories
E. Only companies with immigrant
workers
12. Which of the following statements about international markets is true?
A. Incomes are rising but demand is
stagnant.
B. Incomes are rising and demand is
increasing.
C. Incomes are rising but demand is
decreasing.
D. Incomes are dropping and demand is
decreasing.
E. Incomes are dropping but demand is
increasing.
, 13. Knowledge management concerns developing which of the following resources of an
organization?
A. Its members' expertise, skills, wisdom, and
relations
B. Its loyal customer
base
C. Its property, such as factories and administrative
buildings
D. Its store of both resources and manufactured
goods
E. Its equipment, such as vehicles, tools, and
machines
14. What is Web 2.0?
A. Social networking sites that allow users to publish and share
information
B. An advanced type of search engine that disregards most
unusable data
C. A type of Internet platform that displays information but does not have
interactivity
D. A program that allows businesses to sell merchandise on the Internet
more securely
E. A new form of web-based video communications
technology
15. The set of practices aimed at discovering and harnessing an organization's
intellectual resources is known as _____.
A. Web
2.0
B. competitive
advantage
C. cost
competitiveness
D. knowledge
management
E. qualit
y
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