Chapter 3—Planning Spoken and Written Messages
TRUE/FALSE
1. Organizational culture has little impact on the type, amount, or quality of communication in an organization.
ANS: F PTS: 1
REF: p. 37-38 OBJ: LO: 3-1 STA: DISC: Purpose
DIF: Difficulty: Easy
NAT: BUSPROG: Communication KEY: Bloo...
, Chapter 1—Establishing a Framework for Business Communication
TRUE/FALSE
1. People communicate to satisfy needs in both their work lives and private lives.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 3 OBJ: LO: 1-1 NAT: BUSPROG: Communication
STA: DISC: Purpose KEY: Bloom's: Comprehension
2. A major purpose in communication is to help people feel good about themselves and their friends,
groups, and organizations.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 3 OBJ: LO: 1-1 NAT: BUSPROG: Communication
STA: DISC: Purpose KEY: Bloom's: Comprehension
3. Three basic purpose of communication are to feel, sense, and influence.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 3 OBJ: LO: 1-1 NAT: BUSPROG: Communication
STA: DISC: Purpose KEY: Bloom's: Comprehension
4. If the sender uses words the receiver does not understand, the receiver will have difficulty encoding
the message.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 4 OBJ: LO: 1-2 NAT: BUSPROG: Communication
STA: DISC: Audience KEY: Bloom's: Comprehension
5. The sender’s primary objective is to decode the message so that the message received is as close as
possible to the message that is sent.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 4 OBJ: LO: 1-2 NAT: BUSPROG: Communication
STA: DISC: Audience KEY: Bloom's: Comprehension
6. While the sender of a message is responsible for effective encoding and the receiver for effective
decoding, both have responsibility for addressing interferences.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 4 OBJ: LO: 1-2 NAT: BUSPROG: Communication
STA: DISC: Audience KEY: Bloom's: Comprehension
7. Barriers, or interferences, to communication can be completely overcome by skilled communicators.
13. When ABC Company makes a legal decision that complies with contractual agreements, one can
accurately assume that it is an ethical decision because it is legal.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 11 OBJ: LO: 1-4 NAT: BUSPROG: Ethics
STA: DISC: Ethics and Morals KEY: Bloom's: Comprehension
14. While all actions that are ethical are legal, some actions that are legal may not be ethical.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 11 OBJ: LO: 1-4 NAT: BUSPROG: Ethics
STA: DISC: Ethics and Morals KEY: Bloom's: Comprehension
15. Employees should set aside their own personal value systems when making ethical decisions for their
companies.
, 16. Though people around the world speak different languages, nonverbal communication, such as
gestures and facial expressions, generally has the same meanings to all cultures.
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